Deputy Manager - IT Infrastructure
Viva HR Consultants
Dubai, Dubai, AE
منذ 4 يوم
source : WHATJOBS

Role :

Deputy Manager Infrastructure role is to provide a single point of contact for end users to receive all infrastructure's related support and maintenance within the organization's Software Applications (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.

This includes installing, diagnosing, reconfiguring, maintaining, and upgrading all running software applications stack and related equipment to ensure optimal performance.

  • Manage and prioritize the design, maintenance, development and evaluation of all infrastructure systems including LAN, WAN, security, server, Internet, intranet, and wireless implementations
  • Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future group requirements
  • Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed
  • Conduct feasibility studies for a variety of upgrade projects, improvements and policy
  • Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts
  • Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration, service management, IT security and project management
  • Participate in the development of IT strategies in collaboration with the group’s executive team
  • Define hardware and software standards in conjunction with owners and stakeholders
  • Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
  • Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure
  • Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure and help desk procurement
  • Negotiate with vendors and contractors to secure infrastructure-specific products and services
  • Establish and maintain regular written and in-person communications with the group’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities
  • Manage and provide guidance with the planning and deployment of infrastructure security measures
  • Establish operational level agreements (OLA) with application manager
  • Ensure & Monitor all IT data & system backup are taken properly and restoration of backup data testing is conducted regularly
  • Make sure all support incident are recorded in the Help-desk system and updated accurately online. Secondly, ensure pending work are carried out on a Time bound action program.
  • Provide continuous feed back to your division head on matters relating to profiles, data storage systems / backup, system tuning and any other related matter.
  • Make sure all software / license legal requirements are maintained and any illegal usage to be brought to notice of management for regularization.
  • Ensure that the continuous cross functional training is given to team’s member on all the jobs handled by you.
  • Ensure that your passwords as well as any of the systems passwords are not given to anyone else.
  • Ensure that unauthorized staffs are not provided access inside the Data Centers.
  • Ensure that the Company’s confidential data / information is not provided to any unauthorized staff unless email or written approval is there from HOD / CEO.
  • Ensure that none of the computer hardware, software or any data / information is taken out of the Company at any time without the written permission of the H.O.D.
  • Carry out any other job / s entrusted to you by your supervisor from time to time
  • Viva is a full service human resource partner, providing unique and effective recruitment solutions that meet the complex staffing needs of clients.

    Viva has a portfolio that includes a full range of permanent and temporary recruiting services in all disciplines and at all levels.

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