Presales Solution Consultant Customer Service / CX / Customer EngagementServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. ServiceNow is building on our reputation for Service Management and extending our platform, so our customers may now take advantage of a Service Management approach to support their customers.
We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers.
We have high expectations and a career at ServiceNow means challenging yourself to always be better and inspiring each other to be better as well.
As a member of our pre-sales team you will have a major impact on our future success. While customers have extended ServiceNow to support their external customers for years, this is a relatively new and exciting product focus for ServiceNow.
Members of this team will have an opportunity to grow this business from the ground up, along with support from the business unit, executive team, and sales.
As Customer Service Management Solution Consultant (Presales), you will be responsible for supporting the sales effort, including product customer requirements gathering, demonstrations, product configuration for proof of concepts, and participation in marketing events.
Good customer service skills, the ability to learn quickly; along with the ability to translate technical capabilities into benefits is crucial.
You will be the product expert that conveys value to address customers’ business issues.What you get to do in this role : Help develop and contribute to sales campaigns focused on Customer Service ManagementContribute and maintain a showcase of Customer Service Management solutions created on the ServiceNow platformHelp develop programs that enable other Solution Consultants to demonstrate the value of Customer Service Management on the ServiceNow platformHandle product feature and technical questions from customers, channel partners and ServiceNow colleaguesAcquire and expand working knowledge of all ServiceNow applicationsConfigure demonstration environments to address customer requirements and business issuesDeliver product demonstrations to customers and products, in person, and through WebExCollaborate with Product Management and Development team members to enhance ServiceNow products with new features that address customer needsShare best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team membersStay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
Communicate with both business and technical decision makersResponding to Request for Information / Proposal documentsSupporting Marketing events user conferences, trade shows, analyst demonstrations, webinars etc Act as the ServiceNow subject matter expert at executive briefings / marketing eventsIn order to be successful in this role, we need someone who has : Pre-sales Solution Consulting experience in the Customer Service Management / CRM / CX industry.
Customer Service Management systems / CRM / CX systems experience is preferable. SaaS experience is preferable.Ability to work with integration and implementation partnersSome Industry Business knowledge will be highly appreciated (Financial Services, Manufacturing, Telecommunications, Insurance, Retail .
ability to effectively complete tasks and projects with minimal supervisionProficiency with the ServiceNow Platform or who exhibits prior and current technical expertise in web technology and the ability to learn new technology.