The Logistics Coordinator is inprinciple responsible to coordinate and supervise alladministrative activities in the logistics office on a dailybasis.
Under the direction of the DeputyManager, the Logistics Coordinator is responsible for supervisingthe reception and loadings and completes correctly alldocumentation process for inbound and outbound shipments.
Keyresponsibilities include :
To ensure accurateand prompt communication with both contract logistics staff andcustomers, liaising with transport companies and managing relevantdocumentation.
To understand the customer bybeing aware of the different requirements, needs and services foreach one.
YOUR TASKS AND RESPONSIBILITIESLocal Inbound document checking and validation. Manage and OrganizeAir & Sea Freight Import activities and status.
Monitor,communicate and manage supplier pre-alerts &documentation.
Manage the Customs Clearanceprocess including FIRS, Bill of Entry & any necessarycustoms clearance documentation.
Manage FIRSand Dubai Municipality Food Inspections. Report any discrepanciesto Deputy Manager and customer.
File paperworkaccordingly for QMS and audit purposes.
Trackand monitor inbound shipments, verify packing lists and invoicesand other documentation involving materials received from suppliersfor delivery to client.
Update databases andother reporting tools to maintain visibility of shipment status.Extraction of the preparation orders and prioritization of thepreparation sequence
Validate outbounddeliveries and issue documents for the trucks. Packing ManagementIn and Out (pallet balance by supplier and stores).
To follow up requests and / or problems that customers mayexperience. To keep ongoing records for key account customershipment status.
To be able to resolvecomplaints and disputes with relevant customers.
To be pro-active in resolving issues and problems beforethey occur
To establish and document clearguidelines on the level of service that each customerrequires.
To ensure that relevant customersare kept satisfied.
Resolve customs clearanceissues in a timely manner in coordination with thecustomer.
Extract and issue specific reportsrelated to the Logistics Activities.
To ensurethat the customer service complaint system is in place, followedand provides for accountability of errors. Adhere to Kuehne +Nagel'
s Quality, Safety, Health and Environment Programpolicies and procedures.