Fleet CoordinatorSubscription Automotive Dubai
Al Futtaim Group
Dubai United Arab Emirates
منذ 3 يوم
source : HireeJobsGulf

About The Role To ensure timely execution of transactions related to Subscription Reservations Delivery Collections and Movement of required cars to from customer company locations KEY ROLE SPECIFIC ACCOUNTABILITIES Subscription Reservations Manifest Execution Run daily reservations manifest for all branches with correct allocation of vehicles as per substitution matrix to dispatch vehicles as per requirement to all branches Managing driver s allocation for all transactions of vehicles Dispatching reservation vehicles with time frame minimum 30 min in advance Subscription Delivery and Collection Manage vehicle delivery to customers Contact customers and assign driversCollect vehicles from customers Contact customers and assign driversEnsure all documents are collected and submitted as per agreed process Huddle Board update Update Huddle Board in each shift to ensure all correct data is up to date huddle done daily with drivers other associates to share important points Reporting Send an updated report of all required transactions Delivery Collections movement of Cars Inventory etc on a daily basis to the supervisor manager Email the Shift Handover document to the supervisor manager at the end of each shift Breakdowns assistance After Office Hours Attend to customer queries concerning service and maintenance after office hours i e from 08 00 PM to 08 00 AM and all day on FridayAttend to Breakdowns and emergencies after office hours i e from 08 00 PM to 08 00 AM and all day on Friday Customer complaints and Resolution Ensure all policies and procedures are strictly adhered to ensure customer satisfaction Where required customer challenges are escalated to the Leasing supervisor as per process agreed Ensure that professional communications are upheld at all times by Email Phone Verbal Driver Management Reporting any lateness or sickness of drivers to the Leasing supervisor Ensure all drivers assigned as per the schedule of vehicle requirement and there is no downtime in driver s shift Lease Pro Management Ensure all transfers is done correctly Check in and check out in appropriate branch Open NRTs is closed on daily basis Inventory of Ready to Subscribe in branch on daily basis to avoid ageing vehicles

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