Front Office Coordinator
Marriott International, Inc
Ras Al Khaimah, UAE
منذ 15 ساعات
source : drjobs.ae

POSITIONSUMMARY

Process all guest check-insby confirming reservations, assigning room, and issuing andactivating room key. Process all payment types such as roomcharges, cash, checks, debit, or credit.

Process all check-outsincluding resolving any late and disputed charges. Answer, record,and process all guest calls, messages, requests, questions, orconcerns.

Coordinate with Housekeeping to track readiness of roomsfor check-in. Communicate parking procedures to guests / visitors anddispatch bell staff or valet staff as needed.

Supply guests withdirections and information regarding property and local areas ofinterest. Run daily reports (number of arrivals, departures),identify any special requests, and check reports for accuracy.

  • Complete designated cashier and closing reports in the computersystem. Cash guests' personal checks and traveler'
  • schecks. Count bank at the beginning and end of shift. Balance anddrop receipts according to Accounting specifications.

    Follow all company safety and security policies andprocedures; report accidents, injuries, and unsafe work conditionsto manager.

  • Follow all company policies and procedures; ensureuniform and personal appearance are clean and professional;maintain confidentiality of proprietary information;
  • protectcompany assets. Welcome and acknowledge all guests according tocompany standards; anticipate and address guests’ serviceneeds;
  • assist individuals with disabilities; thank guests withgenuine appreciation. Speak with others using clear andprofessional language;
  • answer telephones using appropriateetiquette. Develop and maintain positive working relationships withothers. Comply with quality assurance expectations and standards.

    Stand, sit, or walk for an extended period of time. Move, lift,carry, push, pull, and place objects weighing less than or equal to10 pounds without assistance.

    Perform other reasonable job dutiesas requested by Supervisors.

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