Job Role : Laundry Supervisor
The Laundry Supervisor will contribute to the performanceof the hotel under the direct supervision of the ExecutiveHousekeeper;
is responsible to ensure the operation of all thefunctional areas of laundry and linen room is smooth and efficientby actively involving in Sorting, Marking, and Pressing, washing,Dry cleaning, Spotting and Packing tasks.
Trains new colleagues tothe standard required by hotel and ensures that the standard& procedure are maintained.
Assists the Executive Housekeeper in communicating allrelevant information to Laundry associates assigned at theLaundry.
Facilitate associates briefings, asassigned and / or needed.
Assists inadministering all guest and house laundry handling procedures byconsistently reminding associates to follow establishedprocedures.
Regularly reviews work cyclesand ensures associates schedules are coordinated with the peaks andslack of operations to maximize productivity.
Prepares daily labor analysis.
To assist inefficiently managing the department according to the establishedconcept statement, providing a courteous, professional andefficient and flexible service at all times in Laundry, Linen andUniform Room following the hotels Standards of Performance.
To have a full working knowledge and capability tosupervise, making sure that all services offered by Laundry arealways carried out with the utmost efficiency and courtesy.
To be entirely cooperative with the different subdepartments of Rooms Division or any other Department of the Hotelas assigned and perform all duties and tasks when rotated orassigned to another department
To have athorough understanding and knowledge of Laundry and related serviceand product.
To be fully conversant with allservices, activities, facilities and F&B Promotions offeredby the hotel and recommend to the guests.
Toassign responsibilities to team members, implementing multi taskingprinciples and to check their performance daily.
To assist in maintaining and implementation of aflexible employee base, with the right mix of employees
To assist in allocating employees over the Divisionbased on established business levels for that day.
To support staff needs in other Divisions based on thehotel priorities and anticipated business levels.
To ensure that the par stocks for all operatingequipment, supplies, inventoried items, and to ensure that theplace of work is adequately equipped.
Tomonitor Laundry service standards are all in place.
To be always available and on-duty during peak periods(frequently during massive and simultaneous check-in / check-outoperation).
To perform opening and closingprocedures established for the Place of Work as assigned.
To conduct daily pre-shift briefings to Laundryattendants, Linen / Uniform seamstress and Tailor on VIP rooms, longstay guest, arrivals & departures, function / events of theday and previous days guest comments.
Toliaise with Housekeeping and other related departments on dailyoperations.
To have a thorough understandingand knowledge of all rooms related service and product and up sellalternatives.
To keep informed of theLaundry standards of opening competitor hotels.
To ensure proper handling storage, and control of lostand found items as per local rules and regulations
To keep all keys signed out in a secure manner andreturn them at the course of duty.
Todistribute and control the use of master key.
To have a complete knowledge of all Laundry machines andequipment for operation and maintenance as dictated inoperation.
To monitor operating supplies andreduce spoilage, breakage and wastage.
Toinspect all facilities, fixtures and report any damages toExecutive Housekeeper.
To monitor Operationsupplies, Chemicals, guest supplies, stationary and reduce spoilageand wastage.
To inspect entire Laundryfacility, service areas, and fire exits.
Toensure that the Place of Work and surrounding area is kept cleanand organized at all times.
To conductfrequent and thorough inspections together with the ExecutiveHousekeeper related to standard and cleanliness of theLaundry.
To assist in conducting monthlyinventory checks on all operating equipment and supplies / linen.
To have a complete understanding ofthe different cleaning products and their economical use.
Safety & Security
Ensure ahighest level of safety and security to all external and internalcustomers.
Constantly review and updatesafety procedure.
Ensure emergencyprocedures are in place and can be easily enacted on 24 hoursbasis
Become a main player during emergencydrills
Never compromise safety
Utilize code of discipline in the associate handbook asa guide to maintain a safe and secure work environment.
Strictly adheres tocontrol procedures in the usage of chemicals and supplies.
Assists in the development of new controlprocedures, as needed.
Maintaining a business environment based on the Code ofConduct and Company Vision
Maintain andenhance the open door policy to all associates providing advice andguidance when needed in regards to their issues or concerns and / orgrievances
Responsible for People leadershipof direct reports (Attendants) performance management(Appraisal / PDP), associate development and motivation, counseling / disciplinary issues.
Conduct regularcoaching sessions / 1 : 1s with direct reports
Gives feedback to the departmenthead on associates’ placement levels matters to determineofficial associates placement levels for the area.
Ensures that proper training of associates is done suchthat associates have the necessary skill to perform duties withmaximum efficiency.
Assists the departmenthead in determining the training needs for the section
Drafts training schedules for the month based onguidelines set by the department head and presents to thedepartment head for approval;
implements planned trainingactivities
Coordinates with the HRM-Trainingin all matters pertaining to associates training anddevelopment.
Personally conducts / facilitatestraining activities in accordance with established targets.
Keeps track of training courses conducted forassociates for the month and prepares monthly training summary forsubmission to HRD every month.
Ensure thatthe hotels are fully compliant with Wyndham people processes anddeadlines that govern all Wyndham properties.
E.g. AES, SuccessMatters, Probation reviews etc.
Ensure thatthe administration of the probation review process in theoperational departments and ensure that follow-up for all issues isdone in timely manner and results of both follow-up and the initialreviews are communicated to all relevant parties
Talent Reviews taken place as per the communicatedtimeline and are live in the business
Managethe AES process Housekeeping ensure that the follow up meetings aredone and the associates have timely feedback.
Support WYN com with quarterly People, Community andSustainability engagement events
To conduct or chairregular communication meetings with team(s) and activelyparticipate in relevant business meetings to facilitate effectivecommunication.
Conducted documented121’s with all direct reports
Share all relevant information with GM & HR in121’s
Maintains good relationshipswith colleagues and contributes to team spirit.
Cooperates and coordinates with colleagues whenevernecessary.
Interacts with other departmentsto provide additional or specialized guest services.
Assists in various plans totrack departmental budget
Plan and trackdepartmental holidays and lieu days as per the needs of thebusiness
Assists in various inventoryprocesses to help ascertain the stock figures regularly.
SKILLS & COMPETENCIES
Opera Rooms Management
Outlook email communication
Computerliteracy in MS office
Micros- Laundrybilling system
EXPERIENCE, CERTIFICATION& EDUCATION
Intermediate orEquivalent or Diploma or vocational training in hospitality.
Computer literacy in using ms office along withexperience in using inventory management software and Hotel
Management systems like Opera / Fidelio etc.
4 to 5 years of experience in Laundry operationsin 5 Star or full service hotels or other large scale laundryservice operations.