Front Desk Supervisor
FRHI
Dubai, United Arab Emirates
منذ 14 يوم

Summary of Responsibilities :

Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following :

  • Effectively supervise all services provided at the Front Desk that these are always available and are carried out efficiently as per Standard Operating Procedures
  • Adhere to and executes all job task checklist points
  • Execute the daily functions of next day arrival and departure for guests in a manner keeping with the Ft Service Promise and the guests
  • Perform registration process by obtaining data from guest and by observing the established guidelines
  • Review all Group Resumes, VIP reports, daily business reports
  • Perform registration process by obtaining data from guest and by observing the established guidelines
  • Ensure the strict control of room keys. Supervise the key handling procedures for maximum security
  • Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved
  • Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies
  • Cash handling and credit processing as required, to include Gift Card redemption
  • To support the Concierge or Royal Service agent as required
  • Resolve guest complaints or otherwise follow up with manager
  • Review room queue and work with Housekeeping to expedite turnover
  • Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored
  • Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department
  • Prepare system for next day arrivals
  • Perform daily bucket check report against guest folio ensuring that charges are accurately posted and support receipts are properly filed / attached
  • Ensure that one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault
  • Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security
  • Ensure proper handling and documentation of guest’s valuables being secured in hotel safe deposit box
  • Follow department policies, procedures and service standards, including all safety policies
  • Qualifications :

  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Fluency in English, secondary language preferred
  • Minimum of 1 year previous proven Supervisory position or equivalent
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of Micros-Fidelio Property Management System an asset
  • Strong guest service orientation and training skills background required
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
  • Physical Aspects of Position (include but are not limited to) :

    Physical aspects of the position include but are not limited to the following :

  • On feet (either in standing position or walking) for up to 90% of the shift
  • Frequent computer usage throughout the day
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

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