Automotive Service Advisor - Arabic Lady
German Experts Service Center
UAE, Abu Dhabi,Abu Dhabi
منذ 6 يوم
source : Drjobs.ae

Job Role : Automotive Service Advisor -Arabic Lady

JOBRESPONSIBILITIES :

  • To receive customer vehicles for service and repair jobsand raise repair orders in Workshop / Bodyshop.
  • Technically competent to understand the customer needsand requirements and accordingly raise Service Orders.
  • To provide customer support via phone and face toface.
  • To provide customer a detailedexplanation on jobs to be carried out on vehicle.
  • To provide detailed explanation and technicaljustification for additional repairs with cost estimate and obtainapproval from customers.
  • To maintain customercontact to ensure smooth delivery of vehicle. To advise customerson the required vital jobs.
  • To have flair forselling value added services, service contracts andaccessories.
  • To make every effort to resolvecustomer complaints and ensure customer has positive ownershipexperience.
  • Regularly follow up with Workshopcontroller and technicians on his vehicles and update Customersregularly on the job progress and ensure delivery of the vehicle atthe promised time.
  • To raise warrantyapprovals
  • To raise special orders for partsnot available, follow up, and keep customer informed.
  • Follow up payments of credit customers and ensurecollection within stipulated time. Regularly monitor orders raisedby him and ensure timely billing.
  • Conduct postservice follow up to ensure customer satisfaction.
  • Comply with safe work practices, with the intent ofavoiding injury to themselves.
  • Take reasonablecare of the health and safety of themselves and others.
  • Comply with any direction given by management for healthand safety.
  • Not misuse or interfere withanything provided for health and safety.
  • Report all accidents and incidents on the jobimmediately, no matter how trivial.
  • Report allknown or observed hazards to the Service Manager.
  • Experience :

  • Automotive : 3 years (Preferred)
  • Service Advisor : 3 years (Preferred)
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