Service Advisor
Juma Al Majid Holding Group
Dubai, Dubai, AE
منذ 4 يوم
source : WHATJOBS

Dubai, United Arab Emirates Posted on 08 / 03 / 2022

Able to achieve the target without shortage and weakness

W ork under pressure and workload

Experienced Service Advisor

Knowledge using Oracle

Accurate information is passed to the workshop

Agree appropriate vehicle collection and delivery arrangements with customers

Check that all authorized work has been completed and charged. Handle all forms of payment accurately

Complete invoices accurately, clearly and quickly

To be pleasant and helpful to customers and colleagues always and to ensure that personal appearance is of the highest

Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise

Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed

Collect customer data for the Service Centre selling database

To upsell products and service plans to customers

Ensure customer comments are fed back to appropriate people

Continually communicate with the Service Manager to identify extra work and to monitor progress

Adhere to company procedures and brand standards

To develop and maintain a high degree of departmental and inter departmental co-operation

Ensure the flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximize productivity

Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise

Requirements

Candidate should be in Arabic & English Speaking

Have automotive background work experience 2 to 3 years.

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