Customer Service Executive
Confidential Company
Dubai
منذ 3 يوم
source : ExploreJobs

Customer Service ExecutivePosted on October 16, 2020October 16, 2020 by adminFull TimeDubaiPosted 22 hours agoRole Purpose : Deliver Excellent customer service in accordance with agreed standardsReports direct to : customer service managerKey Accountabilities of the role : Responsible to close customer complaints and ensure that customer is satisfied with the service providedEnsure TAT is adhered to and where possible exceed customer expectationsEnsure customer is constantly informed on status of his / her query.

Co-ordinate and liaise with other departments in a professional mannerDeliver right levels of service skills support & coach other colleaguesParticipate in regular review and development meeting with key stakeholdersEnsure compliance with bank policiesResults Required : Positive customer feedbackEnsure customer queries are resolved with agreed TATDeliver professionalism when dealing with customers and other departmentsSpecialist Skills / Technical Knowledge Required for this role : Customer service skills in order to resolve customer complaintsDisplay flexibility in dealing with clients and other team membersGood problem solving skillsExcellent communication skillsExcellent Decision making skillsJob FeaturesJob Category customer care executive

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