Guest Services Officer
Accor
Dubai, UAE
منذ 6 يوم
source : Drjobs.ae
  • Sofitel Dubai Jumeirah Beach is a luxuryfive-star hotel located in Jumeirah Beach Residence and opensdirectly onto Dubai'
  • s most popular recreation promenade TheWalk as well as the new beachfront low-rise leisure and retaildestination The Beach.

    Luxury stays and culinary excellence are thehotel's cornerstones. All 444 rooms and suites overlook theazure waters of the Arabian Gulf and Ain Dubai.

    Guests can indulgein exquisite international flavours at the Infini Pool Lounge andCafé Concierge our all day dining restaurant ClubMillésime.

    What is in it foryou :

  • Employee benefitcard offering discounted rates in Accor worldwide
  • Learning programs through ourAcademies
  • Opportunityto develop your talent and grow within your property and across theworld!
  • Ability to makea difference through our Corporate Social Responsibilityactivities, like Planet 21
  • What you will bedoing :

  • Register andprocess check in for all arrivals.
  • Handle guest checkouts efficiently andprofessionally.
  • Updateguest information into the computer after a complete checkin.
  • Accountable forcashiering duties, foreign exchange transactions, night auditstasks and settlement upon Guests' departure.
  • Handle walk in counterreservation at all times and process call in reservation when roomreservations section is closed.
  • Resolve guests complaints / requests and liaise with thedepartment concerned to ensure immediately follow up.
  • Handle issuance of guest room keycards and ensure effective control for guest security.
  • Check and convey message, mailand package to Guests.
  • Assist at the Information counter, foreign exchange, night auditand, business centre, as and when assigned.
  • Have knowledge of the hotel rate codes,package, segmentation, discounts and how to handle each.
  • Handle safe deposit boxes inaccordance with the hotel policy.
  • Report any unusual occurrences or requests to thedepartment head.
  • Beaware of the hotel's accident PreventionPolicies.
  • Ensure thecleanliness and neatness of the front office area.
  • Ensures that all guests aregreeted on arrival & departure of the hotel.
  • Review logbook, verifyoutstanding and follow up pending.
  • Identify if any special assignment for the day
  • Check Hotel situation, occupancy,functions, groups, VIPs
  • At the end of the shift or the day, he has to communicate allinformation that the next shift has to know for a well running ofthe operations
  • Preparefor daily arrivals in terms of room allocations, amenities andspecial requests of the guests.
  • Provide friendly sand courteous service to guest andrespond promptly to all requests and inquiries at alltime.
  • Co-ordinate withcolleagues whenever necessary regarding operationalconcerns.
  • Be familiarwith the operational procedures.
  • Participate in regular meetings and briefings asscheduled.
  • Understandand abide by all safety rules, emergency procedures and fireprevention regulations.
  • Participate in any scheduled training and development programs thatmay improve personal or departmental standards.
  • Report to duty punctually wearing thecorrect uniform and nametag.
  • Maintain a high standard of personal appearance andhygiene.
  • Carry outother duties as assigned.
  • Your experience andskills include :

  • Have aminimum of one (1) year experience handling a similarrole.
  • Have the abilityto work under pressure and in a fast-paced environment.
  • Have the ability to communicateeffectively with the team and deliver consistently.
  • Prior experience working withOpera.
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