The candidate in the role is responsible to manage the Consumer Experience platforms for the Shopping Mall Business Unit (SMBU).
We are seeking a talented, motivated individual to join our company as an IT Consumer Experience Associate Manager. As part of our Consumer Experience team, within IT department, he / she will identify and document Consumer requirements, oversee key aspects of the product development process, and provide coordination between teams of Design, Engineering, Support and Marketing.
Support the Consumer Experience Management strategy of the organization, and respective Stakeholders.
Track and manage Consumer Experience Solutions deliveries and implementation.
Support Product Owners and business translation needs into the product development cycle
Ensure that governance and processes are being followed.
Track product development team’s velocity and, check opportunities for efficiency improvement
Act as a technical translator for the business and development team.
Report gap analysis, cost-benefit and effort estimations for proposed changes
Being at the forefront of the creation and maintenance of product documentation.
Organize and implement internal and customer training on how to use the product.
Ensure a clear alignment from the defined roadmap to all priorities across all internal teams, including designers, developers, engineers, Q.A, and operations.
Understand, assess and act on wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces, always having in mind the omni channel experience, both physical and digital for B2C digital products
Analyze and facilitate client’s product visions by assessing product requirement documents and guarantee client’s signoff.
Alert on potential experience, development or governance challenges and suggest elegant solutions.
Guarantee the right solutions and enterprise architecture for Consumer Experience Solutions delivery
Promote effective use of digital to transform the Consumer, Customer and Asset journeys
Collaborate with other team members and stakeholders.
Take smart risks and champion new ideas.
Analyze support tickets, (NPS) surveys and other Consumer reports and needs, translating them into requirements.