Outlet Supervisor
Raffles Dubai
Dubai
منذ 5 يوم
source : MNC Jobs Gulf

Primary Location

United Arab Emirates-Dubai-Raffles Dubai

Regular

We are excited to find the next Heartist Outlet Supersivor to join the Raffles Dubai team!

Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values.

Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.

Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.

The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as a Outlet Supervisor.

KEY ROLES & RESPONSIBILITIES

  • Supervise and oversee the operation / section to maintain service standards.
  • Check on employees' discipline, grooming standards and punctuality.
  • Check on guests' satisfaction levels and properly handle feedback and follow-up.
  • Perform opening and closing duties as assigned.
  • Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees.
  • Assist in employees' development, counselling and resolving staff conflict.
  • Ensure that operating equipment is maintained and service and storage areas are kept safe and clean.
  • Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
  • Carry out light cleaning and maintenance of the pantry area.
  • Monitor quality of food and beverage products in every order.
  • To ensure that guests receive the attention and service they require.
  • Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager.
  • Update guest preferences, incidents and investigation updates in system.
  • To motivate, coach and project a positive attitude at all times
  • Help manage employees' performance appraisals and performance logs
  • Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
  • Carry out any other duties as and when assigned by the Management of the Hotel

  • Assist other Food & Beverage Outlets in their operations within peak times when needed.
  • Compile duty roaster and monthly timesheet and schedule leaves.
  • PERSONAL ATTRIBUTES Excellent reading, writing and oral proficiency in English Experienced in all aspects of restaurants service.

    Must be well-presented and professionally groomed at all times. Excellent leader and trainer with solid motivational and teamwork skills.

    Attention to detail and strong interpersonal skills to deal with diverse staff.

    QUALIFICATIONS Hotel Restaurant Management graduate.

    EXPERIENCE Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment

    Job Level

    Management / Supervisory

    Shift

    Rotating / Shift Work

    Job Number : RDB01729

    RDB01729

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