Education : Diploma
Experience : Not Required
Skills : Communication.
Responsibilities : -Answer phones and respond to customer requests. This requires a long period of time sitting in front of a computer, using phones, listening and speaking to distributors.
Make Distributors / PC?s their number one priority.
Provide customers with service and product information.
Identify, research, and resolve customer issues using computer system.
Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
Position entails a high amount of customer and internal customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed.
Take escalation calls and agent inquiry calls as needed.
Listen attentively to customer needs and concerns; demonstrate empathy.
Prepare complete and accurate work and update customer file.
Communicate effectively with individuals / teams in the program to ensure high quality and timely execution of customer requests.
Effectively transfer misdirected customer requests to an appropriate party.
Act as a liaison between all outsourced agents and internal LifeVantage departments.
Contribute ideas on ways to resolve problems to better serve the customer and / or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Follow- up on customer inquiries if not resolved immediately. Extremely critical that the agent follows up and notes the account on how they have helped the distributor or up to date information on the issue.
Take ownership of the phone call.
Research billing issues, misapplied payments, and track orders for faxes and emails to customer support.
Recognize, document and alert the supervisor of any trends in customer calls.
Recommend process improvements.
Read any updates or word tracks from supervisors.
Knowledge of outlook, excel, and internet.
Perform other duties as assigned by management.
Description : 1- communication with client for new offers
2- call center to response to supplier request
3- preparing accountants doc ETS
We will give full training in Germany for the employ each year with benefits.
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