Team Leader
Jumeirah Hotels & Resorts
One Central, Building C2, 4th Floor, Dubai World Trade Centre
منذ 2 يوم
source : Edarabia.com

Job Summary

An opportunity has arisen for a Team Leader to join our Food & Beverage Service Team.

Responsibilities

  • Supervise all operational aspects within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales
  • Supervise scheduled shifts ensuring guest satisfaction
  • Supervise all operational issues ensuring Jumeirah’s Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan
  • Assume full responsibility of a specific shift in the absence of the Manager or Assistant Manager
  • Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support
  • Supervise closely and monitor the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures
  • Monitor customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah procedures for CSI and Compliant Handling are followed
  • Inform Outlet Manager or Assistant Manager of any complaints, negative feedback from guest after they first try to resolve
  • Actively use the database of customer details or history to assist in guest recognition and preferences
  • Advise the Outlet Manager or Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOP’s or addition / deletion of SOP’s
  • Responsible to assist management in the identification and recognition of any example of excellence in service or teamwork
  • Acknowledge the receipt of new or amended documents through the intranet when instructed by the Outlet Manager or Assistant Manager
  • Assist in controlling department forms and records according to the Jumeirah International standards for Document Control
  • Maintain a thorough working knowledge of F&B SOP’s and ensure these are upheld at all times through constant observation and coaching
  • Ensure opening and closing checklists are completed on a daily basis
  • Supervise and monitor the completion of weekly cleaning schedules
  • Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs
  • Assist the Outlet Manager or Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis
  • Maintain a working knowledge of relevant sections within the Jumeirah Group
  • Benefits

  • This position offers a highly competitive salary and package which includes;
  • Fully furnished shared accommodation
  • Free transport to and from your place of work
  • Uniform
  • Laundry services
  • Meals during working hours
  • Bi-annual flight allowance
  • Medical coverage
  • Life and accident insurance
  • Retail and leisure discounts
  • 50% discount off Jumeirah F&B Outlets and reduced hotel rates
  • Qualifications and Experience

    The ideal candidate for this position will have the following experience and qualifications :

  • At least 2 years’ experience in similar role in 5 star luxury hotel
  • You will be a highly driven and motivated individual with a good knowledge and understanding of Food and Beverage operations, knowledge of F&B applications (Micros, Epicure).
  • Posses good interpersonal skills and ability to work in a multi cultural environment
  • Essential to have a good command of the English language (spoken and written)
  • Additional language will be desirable
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