Quality Assurance Coordinator (Contact Center)
InstaShop
Dubai, Dubai, United Arab Emirates
منذ 6 يوم
source : Laimoon

The holder of this job position is responsible for quality assurance and is an integral part of operations and topclass execution of our delivery process which is necessary for the success good reception of our service by the consumers of the Middle East market.

Primary responsibilities1. To ensure the delivery process completion within the promised time to our customers through an extensive coordination with our partners2.

handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met3.

To support our partners technically when required ensuring that all our technical solution in the shops work properly tablets speakers4.

To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement5.

To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes6.

To keep the shops employees schedules updated manage InstaShops delivery fleet7. To provide support for the team on daily subtasks projects as to identify your next area of growth.

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