General Function : Cashier cum waitress is responsible to check out customer purchases and other wise assist customer, to meet objectives for accurate and provide prompt, friendly, courteous customer service.
All Cashiers cum Waiter are Segafredo Zanetti Espresso's ambassador and must ensure that every customer is given a positive experience.
Duties and Responsibilities
Greets all customers in a fast, friendly and personalized service.
Ensures order are taken courteously and well communicated to the kitchen.
Ensures customers are made aware of delays and / or waiting times.
Ensures table / seating is clean; tables have menus and condiments are full.
To ensures order are repeated to the customer prior to processing
To ensure all complaints are addressed in a professional manner
Consistently meets and exceeds the expectation of our valued customer through fast and friendly service.
Equipment Operation, Maintenance and Cleanliness
Ensures all equipment is properly maintained and any problems should be reported promptly.
Always practice the "clean as you go" cleaning routine to make the place clean and organized.
To ensure pre opening prep and end of day clean down is undertaken properly with their respective areas assigned by the supervisor.
To ensure you communicate bills accurately
To ensure you process cash / card transactions properly
Issue receipts, refunds, credits or change due to customers.
Responsible for proper cash handling most especially during breaks *
Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
Job Types : Full-time, Permanent Salary : AED2,000.00 to AED2,500.00 / month Experience :
waitress : 2 years (Required)
Customer Service : 2 years (Preferred)
server : 2 years (Required)
Cashier : 2 years (Preferred)
Barista : 2 years (Preferred)