Job Description and Requirements
Develop a plan to achieve the standards of excellence in the University and lead the university- wide effort to participate in the Sheikh Khalifa Government Excellence Award (SKGEP)
Conduct the EFQM criteria and RADAR assessment methodology to meet or exceed the expectations of all their stakeholders
Prepare university self-assessment performance report using EFQM’s RADAR, and BSC tools to assess the university’s improvement and scoring efforts and document its continuous performance and ways of improvements.
Spread the awareness of institutional excellence practices through a series of training and workshop session to promote the principles of the international excellence models.
Develop performance reports for the executive management and the required reports for other relevant bodies in coordination with the concerned departments.
Prepare monthly progress reports to the Top- Management regarding the strategic Plan implementation and suggested corrective actions to minimize any risks that will affect the strategic plan implementation by using different analysis methods such as SWOT and PESTLE.
Participate in the design of measurement indicators to measure the efficiency of operations and services and the development of the strategic and operational plans to ensure compatibility with excellence plan.
Conduct analysis on customers’ satisfaction and prepare the necessary reports on ad hoc bases.
Develop a system for archiving documents and all documents pertaining to the practice of institutional excellence and quality.
Must Possess a bachelor’s degree in Quality Management, Business, Management, or related disciplines from an accredited institution and a minimum 7 years of related experience, or an equivalent combination of education.
Relevant Master’s degree will be an asset.
Certification in Project Management for Professionals (PMP)
Knowledge of current trends and issues relating to Excellence Award requirements; PMO criteria.
Experience using ADAA and Khadamty software
Other essential requirements : Must possess excellent computer skills.