Service Excellence Manager
Siemens AG
Dubai, Dubai, United Arab Emirates
منذ 15 يوم

Who we are?

Siemens is a global leader in the field of Engineering. We have numerous projects around the region in fields including Power Generation, Energy Management, Transportation and Oil & Gas.

The Service Excellence Manager is responsible for the implementation of the Service Sales & Execution process to ensure full sales transparency & consistent high quality through the measurement of KPI's.

Such activities may be managed directly as an integral part of a regional turnaround mission, a standalone activity as an ad-

hoc mission or indirectly through the enhancement of guidelines & frameworks. Furthermore, the he / she should track the Service performance of the Regions and provide regular status / progress reports to the BT MA management team.

What are my responsibilities?

  • Establish expert knowledge and act as the BT expert consultant towards the Regions for Service Sales and Execution processes & strategy and to ensure that the BU requirements are incorporated into any future BT guidelines / framework in the Regions
  • Drive the implementation of harmonized Service Sales & Execution processes. Analyses the current situation in selected Regional BU's (including competencies, processes & tools);
  • define improvement initiatives (incl. measurement criteria); set up detailed regional implementation plans with the local experts / process owners;
  • actively participate in the implementation ad track progress till completion

  • Ensure that all Service improvement initiatives are properly documented in a standardized format so that they are readily available and easily repeated in other regions as required
  • Establish benchmark measures to ensure the transparency of Service performance and use this information to identify best practices within the Regions.
  • Promote the implementation of such best practices in other Regions

  • Track the performance of Service in Regions and provide regular status / progress reports to the BT MA Management team
  • Provide support to other team members and undertake any other reasonable tasks requested by the BT MA Management Team in support of achieving BT objectives
  • What do I need to qualify for the job?

  • Engineering degree is required. Masters in Business Administration is preferred.
  • Minimum 10 years of experience in building technologies, building automation systems.
  • What else do I need to know?

    Siemens is dedicated to quality, equality, and valuing diversity, and we welcome applications that reflect the diversity of the communities within which we work.

    Job ID : 93010

    Organisation : Building Technologies

    Experience Level : Experienced Professional

    Job Type : Full-time

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