Seller Support Specialist- Marketplace Ops
TASC Outsourcing
Dubai, UAE
منذ 25 يوم
source : Forus

Job Description

  • Assist sellers / vendors to get well versed with various Noon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
  • Guide & help seller for completing on-boarding formalities & train them on internal tools.
  • Handle various types of cases related to inbounding, product issues and customer complaints.
  • Provide required inputs to seller to manage customer feedbacks.
  • Co-ordinate with sellers / vendors & internal teams for Catalog creation & product imaging.
  • Review Noon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience.
  • Document processes & regularly update existing Sops.
  • Review & suggest SOP changes required if any to the team basis input from Category managers.
  • Handle various sets of daily, weekly and monthly business reports.
  • On-board new processes if required as per the business needs.
  • Skills and Qualifications

  • Excellent written and oral communication skills in English and Arabic
  • MS Excel proficiency ability to mine voluminous data for specific detail
  • Strong analytical skills
  • Strong interpersonal skills
  • Excellent listening skills
  • Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
  • Preferred : Arabic Speakers and Immediate Joiners only
  • Job Details

  • Company Industry : Employment Agencies
  • Requirements : Employer (Private Sector)
  • Job Role : Support Services
  • Employment Status : Full time
  • Employment Type : Employee
  • Preferred Candidate

  • Career Level : Mid Career
  • Company Profile

    TASC Outsourcing was established in November 2007 by Mahesh Shahdadpuri, an engineer and management graduate with a passion for excellence and penchant for HR.

    Mahesh began his career in software consulting (the acronym TASC is derived from Talent Asset Software & Consulting), and his rich experience in the vertical helped shape TASC Outsourcing as a people-

    centric business driven by cutting edge systems.

    TASC is one of the fastest growing contract staffing companies in the UAE. Key differentiators such as diligence, integrity, transparency and pioneering spirit continue to position TASC as a forerunner in every endeavor.

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