Korean Concept Outlet Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
What will I be doing?
As a Korean Concept Outlet Manager , you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
Specifically, you will be responsible for performing the following tasks to the highest standards :
Maintain an effective bar service with an emphasis on high quality, efficient service.
Check that Guest service standards are set, implemented and monitored, and continuously evaluated
Set-up of the outlet in accordance with the pre-determined standards of the operation
Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
Evaluate the performance of the Team ensuring the highest standards of service are given at all times
Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
Adhere to the Company disciplinary policy when necessary
Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
Complete all necessary administration in accordance with Company procedures relating to all staff members
Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
Meet or exceed the monthly drink profit margin target
What are we looking for?
a Korean Concept Outlet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Excellent knowledge of Asian and preferably Korean cuisine
Excellent PR skills.
Able to manage a team of diverse nationalities and cultures.
Strong ability to upsell food & beverage services
Pre-opening experience is preferable.
Customer Service experience in supervisory or above capacity
A warm personality, attentive and smartly presentable
An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
Flexibility to respond to a range of different work situations
A medium level of IT proficiency is required
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Previous experience in similar role
Passion for delivering exceptional levels of Guest service