and as we continue to scale towards being the incomparable leader in our industry, we are looking for a Bilingual Customer Service Representative to help write the next chapter with us.
What started as a sketch on a napkin is now our world-class software platform that combines cutting-edge technology with outstanding client service and premier wealth management capabilities.
Shareworks by Morgan Stanley is designed to simplify the complexities of employee share ownership, while helping employees realize the full potential of their benefits.
We currently have permanent opportunities for : Full-Time Bilingual Customer Service Representative.Located in our Croydon, UK office, this role is the face of our Company to our customers.
Our agents interact daily with a wide variety of our clients, building and maintaining strong relationships with corporate participants.
We have always been successful in building trust and respect with our customers by delivering our promise of "Everyday Excellence".
We are looking for enthusiastic, outgoing individuals who share our passion for customer service excellence and have a deep desire to learn through a combination of training and hands-on experience.
Whether or not you have experience with employee share ownership administration, if this sounds like an exciting challenge and your kind of work environment, we would love to hear from you!
Handling inbound and outbound calls to stock option and share purchase plan participants focused on transactions
Addressing customer needs and challenges while keeping other team members updated with ongoing client requests and requirements
Answering questions by using Shareworks™ and other online tools
Stock Market Trading Order execution and related questions
Handling complaints from participants, ensuring all situations are closed off or escalated appropriately
Achieving daily benchmarks for call volumes and accuracy of responses
Following established processes to ensure privacy, compliance and audit requirements are met at all times
Working closely with all team members, ensuring information is shared as appropriate
Comfortable enforcing or escalating issues on a case by case basis
Ensure customer satisfaction by completion of activities all situations closed off and follow up on any unresolved issues
Fluency in oral and written English is a requirement with a professional level of fluency in another language, especially Finnish / Spanish / Dutch / German / French / Cantonese or Mandarin.
Other languages would be considered an asset
Proven success with communication and customer service in a variety of service mediums including direct contact via phone, fax and email
Understanding of markets and trading would be a definite asset, but is not mandatory
Flexible availability to accommodate dynamic business needs, we operate Monday-Friday between 7 : 00am-7 : 00pm GMT and you would work an 8 hour shift within that time-frame
Demonstrated ability to learn new tools , software and technologies quickly
Strong analytical, attention-to-detail, and problem solving skills
Comfortable in a fast-paced and evolving environment which includes ongoing learning and training opportunitiesPlease note :
Successful applicants MUST be available for a 2-week training period at full-time hours starting February 2020. No time off will be permitted during the training period.
After the training period, your shifts will be scheduled between the hours of 7 : 00am-7 : 00pm GMT.
While we thank all applicants for their interest, please note that only those individuals selected for an interview will be contacted.