The incumbent in this position is responsible for assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure guest satisfaction.
Kempinski Hotel Mall of the Emirates
A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties.
It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.
Key Responsibilities :
Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
Escort guests to their room. For first-time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay.
For regular guests, if appropriate, maintain a friendly and caring conversation.
Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction.
Collect luggage from guest rooms and keep them in a secure area until guest departure.
Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own.
Upon request, store guest luggage into the luggage storage room. Handles all luggage with care.
Maintain cleanliness and tidiness of luggage storage room.
Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
Experience in a similar position or a minimum of 1 year experience preferably in a five star hotel environment.
Excellent organizational skills and time management.
Ability to anticipate and focus attention on guest needs, being professional and welcoming.
Job Level : Entry Level Staff