Alibaba Cloud Intelligence Customer Success Manager Dubai
Alibaba Group Holding Limited
Dubai, United Arab Emirates
منذ 5 يوم

Job Description

1.Drive the successful adoption and onboarding of Alibaba Cloud at key organizations to help customers realize the business value of our partnership and offerings.

2.Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.

3.Form strategic relationships with key stakeholders to understand a customer’s business within their industry and develop strategic roadmaps.

4.Guide IT executives through the organizational changes needed to unlock the full value of the cloud, and help them staff, train, and align their people and partners to deliver on their cloud transformation.

5.Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives.

6.Realizing customer values via digital transformation project delivery.

Job requirements

1.Bachelor’s degree or equivalent practical experience.2.7-10 years’ customer facing experience, interfacing with executives and driving customer digital transformation programs.

3.2+ digitalization projects’ end to end management and delivery experience.4.Demonstrated project management skills, experience delivering projects utilizing project management skills and gaining customer satisfaction.

5.Good communication skills and Customer oriented.6.Excellent presentation, problem solving, conflict resolution and program management skills.

7.Experience driving digital transformation using cloud-based solutions and managing initiatives across customer IT and business sectors.


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