IT Support Analyst
JAMS HR Solutions
Dubai, UAE
منذ 1 يوم
source : Drjobs.ae

As a IT SupportAnalyst you will be responsible to Monitor the internal ticketingsystems, completing basic support requests via remote tools.

AlsoConfigure, maintain, and troubleshoot.

  • Software and license installation
  • Developand document tickets, resolutions, procedures, configurations, andassets.
  • Engage in training opportunities tofurther develop skills and knowledge in key areas, such asequipment / OS support, networking, and operating systems.
  • Analyze issues and create solutions for hardwareand software problems.
  • Provide IncidentManagement, Problem Management and Request Management
  • Solve complex issues, covering both technical andbusiness needs
  • Maintain a knowledge databaseof known errors and help initiate and deliver processimprovements
  • Uphold high standards fortimely issue resolution
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