Front Office (Agent)
Shangri-La International Hotel Management Ltd
Abu Dhabi, United Arab Emirates
منذ 2 يوم

JOB ROLE :

As Front Desk Agent you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in.

The successful Front Desk Agent will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home.

We believe that every ambassador is an innovator, explorer, and relationship builder, someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale.

Creating a smooth and easy experience for guests so they can get the most out of their stay .The Front Desk Ambassador will use their expertise, as well as their relationships with others across the hotel (from housekeeping to parking to the Navigator and beyond), to anticipate and deliver on our guests' needs.

He or she should be passionate not only about the locale and local offerings, but also have an eye for detail - from the information they provide to guests, to the accuracy of their reports, to the transactions they process and secure.

Making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets.

The front desk ambassador role will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-

on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).

Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Ambassador role is driving a best-

in-class guest experience, inspiring guests and ambassadors alike to live life to discover.

Passport Processor responsible for the delivery of services to guests within Front Office areas in a friendly and courteous manner.

Maintains a high standard of service and hospitality at all times and inputs into the Police Computer all in house guest details as required in a timely and accurate manner.

The key responsibilities of the position are as follows but not limited to :

  • Ensures a high level of customer delight at all times by anticipating and exceeding guest needs.
  • Assumes duties as may be assigned by Front Office Manager.
  • Complies with hotel’s health, safety and hygiene regulations.
  • Be well versed with the daily arrival and the type of arrival guests. eg, Return guest, Golden Circle, VIP etc.
  • Be a role model for the Department.
  • Always contributes ideas and promotes teamwork.
  • Ensures a strong follow-up and proper hand over of information at all times.
  • Be a constant learner and always willing to try ideas.
  • Maintains a high level of productivity and cost efficiency.
  • Always verifies guest names with PMS before issuing the key.
  • Looks out for any person behaving in a suspicious manner and inform Security accordingly.
  • Ensures personal hygiene at all times and constantly monitors personal cleanliness.
  • Update in the Police computer details of all in house guest that stays in our hotel.
  • Ensures that the updating of the information is done in a timely manner and that backlog at the Front Desk and Guest Relations are kept to the minimum.
  • Ensures accuracy in inputting the details in the Police computer as the standard which established by the Abu Dhabi Police.
  • Be part of Back Office Support Team and handle correspondent movement from Reservation and Front Office.
  • Prepare for the next day arrival e.g Registration cards and correspondent.
  • Checks and ensures that the total guest count in the Police system corresponds with that in Opera at all times. Difference can only be temporary and must be investigated and followed-up upon immediately.
  • Completes all filing of the documents in a neat and orderly manner.
  • Assist other colleague in Reception & concierge if require.
  • REQUIREMENTS

  • At least 1 year experience in a similar position in a 4 or 5* hotel
  • Excellent communication skills in English (oral and written).
  • Highly motivated and passionate about the job and his career.
  • Good knowledge of computer operations (MS Office, Opera system)
  • Physically fit, active and can deal with pressure.
  • Ability to work long hours and shift.
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