Reservations Agent
Deutsche Hospitality
منذ 4 يوم

About the Role :

A role has arisen for a highly motivated and hardworking individual. The main purpose of this position is to actively contribute to the successful achievement of Hotel’s goals of High Standard Quality Guest Service.

Your key duties will include, but not limited to the following :

  • To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms.
  • To be well informed about special functions and events held in the hotel on a daily basis.

  • To be fully aware of the national history of Dubai, places of interest, shopping areas, etc.
  • To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
  • To ensure that the product standards are followed as trained.
  • To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received.
  • To ensure all reservations are correctly input into the computer system and maintained.
  • To ensure that all reports are completed on a daily basis and filed for reference.
  • To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
  • Maximize hotel yield by up selling and suggestive selling as set out.
  • To file all correspondence on a daily basis ready for hand-over to reception.
  • To conduct a daily audit of tomorrows arrival file to ensure accuracy.
  • To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately.
  • About You :

    In order to be considered for this role, you will have educated to degree-level or above in a relevant discipline with appropriate professional qualifications and up to date professional knowledge.

    You will possess 1+ years in a similar position in a 4* Or 5* property.

    You will have a high degree of emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.

    You have excellent written and spoken English skills and are a confident user of hotel software (ideally Opera)

    About the Benefits :

    This position offers a highly competitive salary and package which includes Basic + Accommodation + Transport + Meals + Laundry + Air Tickets + Medical Insurance.

    قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    استمارة الطلب