Call Center Representative
Altareeq Alwaseet
Dubai, UAE
منذ 22 ساعات
source : Drjobs.ae
  • Manage large amounts of inboundand outbound calls in a timely manner
  • Followcommunication scripts when handling differenttopics
  • Identify customers’ needs,clarify information, research every issue and provide solutionsand / or alternatives
  • Seize opportunities toupsell products when they arise
  • Buildsustainable relationships and engage customers by taking the extramile
  • Keep records of all conversations inour call center database in a comprehensible way
  • Frequently attend educational seminars to improveknowledge and performance level
  • Meetpersonal / team qualitative and quantitative targets
  • Requirements
  • Previous experiencein a customer support role
  • Track record ofover-achieving quota
  • Strong phone and verbalcommunication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personalitytypes
  • Ability to multi-task, set prioritiesand manage time effectively
  • High schooldegree
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