What will I be doing :
What will I be doing?
As a Beach Club - Guest Relations Executive, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience.
A Beach Club - Guest Relations Executive will also be required to have extensive knowledge of menu offerings and beach club facilities.
Specifically, you will be responsible for performing the following tasks to the highest standards :
Manage guest queries in a friendly, timely, and efficient manner
Ensure knowledge of menu and all beach club products and services
Follow correct reporting procedures if faced with issues
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
Has a good knowledge of the restaurant's sitting arrangements
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
A Guest Relations Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Good communication skills (oral and Written)
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Degree in relevant area
Experience in Food and Beverage department and / or industry
Previous experience of cash handling
Knowledge of Food Hygiene Regulations