Senior Store Manager - Coldstone Creamery
Apparel Group
United Arab Emirates, AE
منذ 5 يوم


Sales and Customer Focus :

  • Consider the needs of the customers at all times
  • Implements a high standard of customer focus within the store
  • Regularly assesses customer service standards within store
  • Leads by example in all aspects of customer service
  • Actively seeks ways to achieve or exceed shop sales targets
  • Ensures all members of team have an understanding of figures and targets to be achieved
  • Ensures any promotional offers, regarding stock, are implemented within the store
  • Ensures store maintenance budgets are used effectively to maintain smooth running of the store
  • Store Administration :

  • Implementation of new Job Scorecard
  • Regularly audits own store administration and resolve any issues
  • Implements, within own store, any changes in administration procedure positively and effectively
  • Presentation and Management :

  • To ensure store has the correct stock package and required stock levels to maximize sales potential
  • Ensures high standard of visual merchandising and maintenance amongst all staff
  • Effectively communicates any changes in stock or store layout to all members of the team
  • Ensure that each member follow the retail standard
  • Maintaining the back store operation and replenishment of the merchandise
  • Staffing & Team Performance Management :

  • Monitors / Manages schedules for salesperson work hours, vacations and days off
  • Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary
  • Encourage full participation of salesperson in creating store goals and developing plans
  • Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
  • Maintain the leave of the staff
  • Security :

  • Ensures security procedures are adhered to throughout the store.
  • Maintains a high standard of security awareness, regarding stock and money, within store.
  • Other Job Deliverables :

  • Carry out corrective action / progressive discipline as necessary
  • Demonstrate dependability, reliability and punctuality.
  • Maintain strict confidence of all employee and employment-related information.
  • Demonstrate the highest level of integrity and ethics in all the decision making process.
  • Operational Management

  • Ordering supplies and overseeing building maintenance, cleanliness and security
  • Accountable for production of Always Fresh standards and waste levels
  • Financial Management

  • Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food / Paper / Labour costs in the restaurant, and administers payrolls
  • People Management

  • Accountable for performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets
  • Sets goals and objectives for his / her team
  • Ensures open door’ policy for all team members
  • Has excellent communication skills; ensures ongoing day to day communication with all shifts through communication log or other means
  • Provides open communication with Area Manager and Sales Operation Manager
  • Ensures high standards of guest experience are maintained and demonstrated as a top priority
  • Implements, and instills in their teams, company policies, procedures, ethics
  • Handles guest complaints and queries with professionalism and concern
  • Prepares reports and other performance analysis documentation
  • Establishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programs
  • Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
  • Provides leadership and direction around waste management procedures
  • Health & Safety

  • Uses or wears personal protective equipment or clothing as required
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
  • Knows, understands and follows safe work practices and procedures
  • Ensures restaurant has a health and safety program in place
  • Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
  • Conducts regular workplace inspections
  • Responds to and corrects unsafe acts and conditions
  • Reports work-related injuries and illnesses to the appropriate internal and external authorities
  • Performs accident investigations for all work-related injuries and illnesses
  • Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures
  • Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety
  • Keeps the Area Manager and Sales Operation Manager inform on any conditions or practices that may pose a hazard to employees
  • Makes recommendations for improvement to the store’s health and safety practices and program
  • Qualifications

    Minimum experience of 6 years in QSR as a store manager

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