Job Purpose : To supervise all activities related to the assigned areas on shift to ensure that the team is providing the best services and optimum quality to the customer airlines, in line with Dnata.
Job Accountabilities Deploy : Plans the distribution and allocation of resources to ensure that the areas concerned processes and activity are completed within the time required for operations on shift.
Lead : - Ensures safety of staff and guides them to work safely by providing support, direction , whilst being a role model for the desired safety behaviours and leading with safety -
Organizes and supervises the work of a small team on the day of operations to ensure that work is completed efficiently and in compliance with procedures and service standards -
Leads team of staff on the day of operations, who are undertaking related activities to handle in-coming and outgoing flights as allocated -
Leads shift briefing of the team, at the start of shift, for the responsibilities on the day of operations, that staff are aware of what is expected of them in line with the SLAs -
Provides performance feedback from the day of operations, of staff on shift to their respective line managers - Ensures that all equipment and devices allocated to the team are used and cared for appropriately Execute : -
Conducts safety briefings regularly at the beginning of the shift to ensure that all safety standards are adhered to - Intervenes and takes immediate action when there is risk exposure, role models safe behaviours and follows up on corrective actions -
Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment -
Ensures implementation of work instructions on the day of operations and compliance to established standard operating procedures.
Assists in manual handling activities when required - Ensures smooth running and serviceability of the relevant support systems and / or equipment, and takes necessary steps in case of failure or breakdown -
Maintains appropriate records and documentation for the shift in the assigned area Job Requirements : Experience : - Airport operations Knowledge / Skills : -
High School with a Certificate OR Diploma in a business administration / aviation / ground handling / customer service -
High School with a certificate : 4-6 years of experience in business administration / aviation / ground handling / customer service -
Diploma Holder : 2-4 years of experience in business administration / aviation / ground handling / customer service - Basic understanding of the flight operations terminology.
English Language Skills ? Level 5 - Supervisory Skills ? People management / conflict resolution skills. - Proficient Safety Awareness Skills -
Proficient Planning and Organizing Skills - Proficient Communication Skills - Must hold ADP or UAE driving license ( For Aircraft Appearance only ) Safety Sensitive Yes Areas this Team Leaders roles will cover one of the following EK Baggage, OAL Baggage, Baggage Systems, Cargo ULD and etc.
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund.
It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1 Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site.
By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.