The Loyalty Manager will provide outstanding service to our Guests; especially our Wyndham Rewards Guest. Wyndham brand standards to be audited and services to be reviewed to ensure the hotel remains consistent in high standards.
It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility
In the Role of Loyalty Manager, you will be responsible to work closely with Peer team members and supervise all Direct Reports, & build synergies.
Education & Experience
At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree and 1 or more years of related experience;
or a 4-year college degree and at least 1 year of related experience.
Supervisory experience preferred.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must have a valid driver’s license from the applicable state.
Physical Requirements Often Sometimes Rarely Lifting up to 50 pounds x Sitting x Walking x Standing x Bending neck x Twisting neck x Bending waist (forward or sideways) x Squatting (crouch or site on one's heels) x Kneeling x Crawling x Reach above shoulder height x Reach below shoulder height x Driving x Stooping x Pushing x Pulling x Talking x Hearing x Repetitive motions x General Requirements
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Wyndham Hotels & Resorts Management Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Wyndham Hotels & Resorts Management Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Ensure exceptional personalized service to our VIP and Wyndham Rewards guests
Enrol new Wyndham Rewards members on property with the Front Office Team especially guests that have booked through OTA’s, be the champion for Wyndham Rewards
Exceed the annual new enrolment targets for Wyndham Rewards, turns OTA bookers into direct bookers, but coming up with new and creative strategies for this in conjunction with the FOM
Prioritize job functions in order to meet deadlines.
Ensure accuracy of all numbers reported including statistics and how to use these to better the operation.
Review guest complaints and feedback to ensure that mistakes are changed after the first complaint. Finding solutions to issues alongside the Departmental Managers.
Run operational audits and checks on Front desk, housekeeping, F&B on service, time, quality and up selling monthly with feedback on how to training and gain consistency.
Choosing one area per week.
Check guests in and out, Handle and take reservations, Handle guest’s special requests and customer complaints during shift when required.
Work on a shift rotation to ensure all shifts are covered within the Hotel
Investigate and handle complaints, disturbances, emergencies, etc. during shift.
Attend and contribute to daily meetings to maintain favourable working relationships among associates and promote maximum morale, productivity, and efficiency.
Thinks outside of the box with regards to wowing the guests’
Train all relevant associates on the Wyndham Rewards programme, welcome letter and treatment
Maintain required pars of all front office and stationary supplies.
Review daily guest services work and activity reports generated by Night Audit.
Be familiar with all Wyndham Rewards programs and offers.
COMPANY OVERVIEW :
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.
Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio distinguished by our leading economy and midscale brands delivers just that.
We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Job Location : TRYP by Wyndham Dubai, Al Saef 1 Street Barsha Heights, Dubai, Dubai PO Box 215373
Employment Status : Full-time
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.
What we expect from you
Bring your best every day
Put our guests first
Strive to exceed expectations in all you do
What you can expect from us
Best-in-class training and career development
Supportive and engaged team
Fast paced fun environment