Hotel Manager
Abu Dhabi National Hotels
UAE, Abu Dhabi,Abu Dhabi
منذ 2 يوم
source :

Job Role : Hotel Manager


  • Managing Profitability and DepartmentalBudgets
  • Keeps operations team focused on thecritical components of operations to drive guest satisfaction andthe desired financial results
  • Ensures that alloperational areas have an atmosphere that is conducive to theoverall guest experience
  • Reviews financialreports and statements to determine how Operations is performingagainst budget
  • Ensures capital expenditurefunds are being used to address the priorities outlined in theservice strategy
  • Works with direct reports todetermine areas of concern and establishing ways to improve thedepartments financial performance
  • Strives tomaintain profit margins without compromising guest or employeesatisfaction
  • Identifies and analyzesoperational challenges and facilitates the development of solutionsto prevent reoccurrence
  • Coaches and supportsoperations team to effectively manage occupancy & rate,wages and controllable expenses
  • Communicates aclear and consistent message regarding operational goals to producedesired results on a continuous basis
  • Ensuresbrand and regional business initiatives are implemented andcommunicates follow-up actions to team as necessary
  • Ensures core elements of the service strategy are inplace to produce the desired results
  • Toursbuilding on a regular basis speaking with employees and guests tounderstand business needs and assess operationalopportunities
  • Leading Property OperationsTeams
  • Establishes a vision for product andservice delivery on property
  • Champions thebrand s service vision for product and service delivery andensuring alignment amongst the property leadership team
  • Ensures employees are treated fairly andequitably
  • Managing and Conducting HumanResources Activities
  • Observes servicebehaviors of employees and providing feedback to individuals andormanagers
  • Hires operations management teammembers who demonstrate strong functional expertise, creativity andentrepreneurial leadership to meet the business needs of theoperation
  • Conducts annual performanceappraisals with direct reports according to Standard OperatingProcedures
  • Utilizes an open door policy andreviewing employee satisfaction results to identify and addressemployee problems or concerns
  • Staysknowledgeable of leadership talent in the property
  • Fosters employee commitment to providing excellentservice, participating in daily stand-up meetings and modelsdesired service behaviors in all interactions with guests andemployees


  • Professional Demeanor - Exhibiting behavioral styles thatconvey confidence and command respect from others; making a goodfirst impression and representing Marriott in alignment with itsvalues
  • Problem Solving and Decision Making -Identifying and understanding issues, problems, and opportunities;obtaining and comparing information from different sources to drawconclusions, develop and evaluate alternatives and solutions, solveproblems, and choose a course of action
  • Communication - Conveying information and ideas to othersin a convincing and engaging manner through a variety of methodsStrong public presentation skills
  • Adaptability- Maintaining performance level under pressure or when experiencingchanges or challenges in the workplace
  • Managing Execution

  • Planningand Organizing - Gathering information and resources required toset a plan of action for self andor others; prioritizing andarranging work requirements to accomplish goals and ensure work iscompleted
  • Driving for Results - Setting highstandards of performance for self andor others; assumingresponsibility for work objectives;
  • initiating, focusing, andmonitoring the efforts of self andor others toward theaccomplishment goals; proactively taking action and going beyondwhat is required

  • Building and Contributing toTeams - Leading and participating as a member of a team to movetoward the completion of common goals while fostering cohesion andcollaboration among team members
  • Building Relationships

  • Coworker Relationships - Interacting with others in a waythat builds openness, trust, and confidence in the pursuit oforganizational goals and lasting relationships
  • Customer Relationships - Developing and sustainingrelationships based on an understanding of customer needs andactions consistent with Marriott's Spirit toServe
  • Fostering Inclusion - Supportingassociates with diverse styles, abilities, motivations, andorcultural perspectives; leveraging personal differences to achieveobjectives;
  • and promoting a work environment where all associatesare given the opportunity to contribute to their fullpotential

  • Generating Talent and OrganizationalCapability
  • Talent Management - Providingguidance and feedback to help individuals develop and strengthenskills and abilities needed to accomplish workobjectives
  • Organizational Capability -Understanding and leveraging associate talent and capabilities tomeet work needs; supporting the attraction, selection, andorretention of associates in order to achieve department and businessobjectives
  • Learning and ApplyingProfessional Expertise

  • AppliedLearning - Seeking and making the most of learning opportunities toimprove performance of self andor others
  • Technical Acumen - Understanding and utilizingprofessional skills and knowledge in a specific functional area toconduct and manage everyday business operations and generateinnovative solutions to approach function-specific work challenges
  • o Detail Orientation - The ability to attendto and verify the accuracy and completeness of details in workactivitiesThis includes focusing on the small details of workactivities and taking the necessary time to ensure that all thedetails of completed work are correct and of highquality
  • o Owner Service - Skill inanticipating and assessing needs, actively looking for ways tohelp, exceeding expectations for service, and evaluatingsatisfaction for owners
  • o General PropertyOperations - Knowledge of the operating principles and practices ofall brandproperty-specific functions to support successfuloperations of the overall property (eg, EngineeringMaintenance,Event Management, Finance and Accounting, Human Resources,LegalContracting, Food and Beverage, Guest ServicesFront Desk,Sales & Marketing, SecurityLoss Prevention, RetailGiftShops, Spa, and RecreationHealth Club)
  • Business Acumen - Understanding and utilizingbusiness information (eg, data used in the Marriott BalancedScorecard related to Associate Engagement, Guest Satisfaction, andProperty Financial Performance) to manage everyday operations andgenerate innovative solutions to approach business andadministrative challenge
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