Operations Manager - EKFC
The Emirates Group,
Dubai
منذ 5 يوم
source : Wisdom Jobs

Managing and motivating a team of Supervisors Team leaders and Team Members whilst leading the people management initiatives with respect to safety cost training quality and service Develop and implement measures to ensure product and service delivery of the highest standard via continuous review and improvement of processes Engender a customer service culture within the team by developing a framework of consistent customer service standards Design and deliver training program to enhance the entire team customer service skills product knowledge and profile of VIP flight customers Providing guidance to the Supervisors in assigning and scheduling work based on the section work schedule Ensuring that all customers are provided with VIP standard in-

flight catering service as per laid down procedure and specification at all times Responsible for ensuring all employees are working in safe conditions and reinforcing proactive behaviour in the application of safety measures and techniques Maintaining regular liaison with Administration Warewash Equipment Transportation Airside Logistics to ensure proper communication at all times with regards to catering uplift and special services Work with the Assistant Vice President-

Operations and any other designated manager and or consultant in the implementation of continuous improvement processes and ideas within the department as a whole Take a working interest and assume role as user of the ERP system and develop operational staff in its use Managing and responding strategically to daily operational matters Assisting the Assistant Vice President-

Operations with the development and implementation of departmental procedures to achieve key result areas cost savings and operational efficiencies Comply with the Company Occupational Health Safety Policy Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : The Emirates Group

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