As part of the Delivery Hero network, Talabatis the pioneer of the online food ordering industry in the MiddleEast. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman,Qatar, Jordan and the United Arab Emirates.
Talabat was voted the UAE best food app in 2016 / 2017 by BBCGood Food with over 1,600+ employees, 3.8+ million users, 13,300+of brands with more than 300,000 daily orders and we are justgetting started!
What's On Your Plate?
Monitor and improve RiderPerformance and Compliance
Lead Rider Recruitment for theallocated zones
Lead a Team of Rider Coordinators and / orRider Captains
Manage rider roster with proper allocationof shifts / breaks / off-days etc
Supervises rider onboarding andtraining schedule with Rider Trainer and RiderSupervisor
Inventory management and usage compliance ofRider equipments
Groom rider quality (behaviour, appearance,professionalism, presentational etc)
Setting up aperformance improvement plan to improve performance of lowperforming riders
Reduce rider complaints originating fromcustomers
Monitor riders performance on individuallevel and responsible for coaching / warningriders
Audits fleet appearance & riderbehaviour via on ground visits
2-3 years of experience in food / grocery techindustry is highly preferred
Proficient in Google Suite toolslike GDoc, GSheet, GSlides, GForms etc
Strong communicationskills, both written and verbal. English and Urdu is a must. Arabicis a plus.
Influencer and a negotiation with goodpublic speaking and presentation skills
People managementskills : Experience of managing bigger group ofpeople