Manager Group HR Information System Group HR Dubai
Al Futtaim Group
Dubai United Arab Emirates
منذ 10 ساعات
source : HireeJobsGulf

Job Summary The HRIS Manager is responsible to execute the full range of Human Resource System functions including business process configuration release management and road maps management of process improvements and system enhancements We are seeking an individual who can improve the performance of our service delivery using best practice standards such as ITIL and evolve our digital landscape globally The HRIS Manager will be a single point of contact from a service delivery standpoint building partnerships and collaborating with functional leads in HR and key business partners Close engagement with our Enterprise IT team will be key to delivering improvements support and insights in the HR Technology domain Job Duties Oversee the GHRIS product owners with day to day systems support and support leadership with the development of our HR Technology RoadmapAccountable for reviewing and optimizing the HRIS service delivery model to ensure our customer base receives adequate supportOwner of all Service Mgmt Processes Incident Problem change etc amend and create new processes and policies where required enabled by effective toolingResponsible for service delivery to our customer s in accordance with preagreed KPI s measured through dashboards and metrics Responsible for Customer Satisfaction CSAT survey and mitigating action plans acting on customer feedbackPresent monthly service reviews to HRIS and key stakeholdersDelivering our service lines with effective budget mgmt and periodic reviews with EITResponsibility for the testing reporting and monitoring of all disaster recovery and business continuity procedures pertaining to HR applicationsLead major incident reporting and downtime as required across the HR applications portfolio in partnership with EITLead the HRIS Solution Design Authority in partnership with EIT ensuring we maximize business value from solution designsOversee the biannual release cycles from SAP SuccessFactors ensuring effective adoption of options and universal changesDrive and ensure data quality and integrity by performing regular system audits working closely with Data Owners across HR as well as IT and Finance as appropriateBe a key interface for SAP SuccessFactors related questions and requests from HR Partners and employeesEnsure that reports system processes and documentation are updated and maintainedOversee the development and execution of Change Management activities such as user procedures guidelines documentation and delivery of training from our product owner communityKnowledge of HR Data and Analytics with hands on experience Knowledge of automation tools such as Automation Anywhere Alteryx and visualization tools like Power BI and Tableau is highly advantageous

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