Royal Service Agent (Russian Speaker)
Ajman, United Arab Emirates
منذ 7 يوم

Summary of Responsibilities :

Reporting to the Royal Service Supervisor, responsibilities and essential job functions include but are not limited to the following :

  • Responds to all incoming calls complying with FHR standards, and transfers them to the appropriate destination.
  • Takes full accountability for all internal and external guest requests, transmitting the information to the responsible department.
  • Logs all requests and ensures timely follow up to ensure a seamless service experience for guests.
  • Ensures all wake-up calls are accurately logged and executed.
  • Ensures that all telephone extension lists are maintained and updated regularly.
  • Have a full working knowledge of emergency procedures; ensuring telephones are answered whilst coordinating communication until final evacuation.
  • Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
  • Handles emergency line and elevators emergency alarms, working alongside Engineering to schedule regular maintenance checks.
  • Receives and distributes faxes, voice messages and written messages for guests and internal departments.
  • Possesses a full command of the systems needed to deliver the Royal Service experience (necessary training will be provided).
  • Maintains knowledge of all facilities, services and promotions in order to respond confidently and effectively to inquiries.
  • Proactively works with other teams as part of a guest-centric community, caring for guests and colleagues alike.
  • To be ambassadors, leaving lasting impressions for our guests.
  • Use natural talents to connect with the guest and create a memorable experience.
  • Committed to evolving our service based on regular feedback, thus ensuring consistent deliverance of a personalized guest experience.
  • Qualifications :

  • Excellent command of English and confidence in communication skills
  • Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
  • Must be able to work well under pressure in a fast paced and constantly changing environment.
  • Must be a strong team player, professional and motivated with excellent organizational skills.
  • Knowledge of Opera PMS, Fairmont Service Systems, MS Outlook, Word, PowerPoint and Excel an asset.
  • Possess at the least a High School Diploma or equivalent degree.
  • Diploma in Hotel management an asset.
  • Second or third language an asset.
  • Physical Aspects of Position (include but are not limited to) :

  • Frequent sitting throughout shift
  • Occasional standing, kneeling, pushing, pulling, lifting
  • Visa Requirements : Please note that you must be eligible to live and word in Ajman, we will assist successful applicants with the visa process and provide flights and accommodation.

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