Summary of Responsibilities :
Reporting to the Royal Service Supervisor, responsibilities and essential job functions include but are not limited to the following :
Responds to all incoming calls complying with FHR standards, and transfers them to the appropriate destination.
Takes full accountability for all internal and external guest requests, transmitting the information to the responsible department.
Logs all requests and ensures timely follow up to ensure a seamless service experience for guests.
Ensures all wake-up calls are accurately logged and executed.
Ensures that all telephone extension lists are maintained and updated regularly.
Have a full working knowledge of emergency procedures; ensuring telephones are answered whilst coordinating communication until final evacuation.
Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
Handles emergency line and elevators emergency alarms, working alongside Engineering to schedule regular maintenance checks.
Receives and distributes faxes, voice messages and written messages for guests and internal departments.
Possesses a full command of the systems needed to deliver the Royal Service experience (necessary training will be provided).
Maintains knowledge of all facilities, services and promotions in order to respond confidently and effectively to inquiries.
Proactively works with other teams as part of a guest-centric community, caring for guests and colleagues alike.
To be ambassadors, leaving lasting impressions for our guests.
Use natural talents to connect with the guest and create a memorable experience.
Committed to evolving our service based on regular feedback, thus ensuring consistent deliverance of a personalized guest experience.
Excellent command of English and confidence in communication skills
Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
Must be able to work well under pressure in a fast paced and constantly changing environment.
Must be a strong team player, professional and motivated with excellent organizational skills.
Knowledge of Opera PMS, Fairmont Service Systems, MS Outlook, Word, PowerPoint and Excel an asset.
Possess at the least a High School Diploma or equivalent degree.
Diploma in Hotel management an asset.
Second or third language an asset.
Physical Aspects of Position (include but are not limited to) :
Frequent sitting throughout shift
Occasional standing, kneeling, pushing, pulling, lifting
Visa Requirements : Please note that you must be eligible to live and word in Ajman, we will assist successful applicants with the visa process and provide flights and accommodation.