JOB PURPOSE :
The job-holder is responsible for processing a sub-section of operations, within a specific product or functional area for all Cheques Clearing Functions and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank's / Regulator Compliance standards.
S / he is expected to support the unit in :
Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
Efficiently receive and acknowledge all physical instruments sent to Cheques Management unite for processing purpose with proper acknowledgement.
Reporting any discrepancies or incedent accurred related or concerning physical document receiving in CMU to direct reporting line.
To minimise operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.
Undertaking all daily-processing activities related to a particular product or sub function in CMU.
To assist departments by providing appropriate delivery and support functions.
To ensure Documentations record management (hard / soft copy & scanned version) and archival as per guidelines.
To be responsible as primary custodian of security items & customer records.
To participate actively in the various initiatives within section / unit / FAB Centralized Operations and the Bank as and when required.
To engage on any other activity, falling within pretext of a Processor.
Providing periodical reports and management information for effective decision making.
KEY ACCOUNTABILITIES :
Policies, Systems, Processes & Procedures
Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value drive culture within the bank.
Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
Get 100% satisfactory of internal and external customers score.
Turnaround time adherence.
No. of errors in transaction processing to be controlled.
Benchmarks of product(s) being handled.
Zero operations losses.
The job holder is responsible for processing a sub section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient& error free manner, subject to high risk management and bank's / regulatory compliance standards.
S / HE is expected to support the unit in
Scrutinising Outward Scanning, RCD DCB & Repair, Reconciliation, PDC (Corporate and NHL), Controls and Review, MI & Reporting and other related clearing operations.
Properly receive all physical instrument sent to CMU though all internal and external mail channels delivered directly to CMU adhering with bank policies related to security items couriering.
Check all outward physical cheques before scanning / processing and ensure all mandatory visible and invisible security features are available before processing.
Ensure all outward clearing cheques received before cut off time are processed in ICCS server at CB for presentment to paying bank.
Properly receive or deliver all new lodgements / cheques return through TG.
Ensure that all PDCs received from the branches are lodged, verified, and arranged.
Ensure all PDC withdrawal requests are processed on system, dispatched to branches through bank secure channels.
Control and ensure the presentment of PDCs daily after reconciling all physical cheques with system record before either scanning in outward or release it from the system.
Processing of all outward cheques though ATM / CDM / Drop box / corporates collections, PDC and other department. Remote deposits are processed on time with necessary referral to concern branches within processing TAT.
Ensure safety of all physical cheques received from branches or other channels after cut-off time.
Processing the reconciliation of outward physical cheques received from branches / RCD corporates with necessary follow up and tracking with all branches or RCD tenants for not sending the cheques within 2 working days and report any delay to head of clearing in breaches.
Closely monitoring ICCS system dashboards and ensure all items reported by CB uploaded in updated on FAB ICCS on time / all customer transaction posted properly, report any issue observed to ITD.
Response all customer / branches inquires on time without any delay, reporting any errors or risk to head of clearing on same time with very high level of communication skills.
Bachelor degree or equivalent education with accounting / banking background.
A minimum of 1 years' relevant experience in the banking operations sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the banking operations function.