Contact Experience Manager
Amazon Inc.
UAE,Ras al-Khaymah,Ras Al Khaimah
منذ 4 يوم
source :

Skills and Behavioural Traits

  • Have strong attention to detail, and bemotivated by a fast-paced environment and will be comfortablethinking big and diving deep.
  • Translateanalytic insights from programs into concrete, actionablerecommendations for operational, program or productimprovements.
  • Manage numerous requestsconcurrently and strategically, prioritizing whennecessary.
  • Manage the entire lifecycle of theinitiatives you’re responsible for including showingoperations success and developing on further iterations.
  • Collaborate with BI and Operations teams to define anddevelop and standardize a quality review process.
  • Be highly analytical, able to work extremely effectivelyin a matrix organization, and adept at synthesizing a variety oftechnologies and capabilities into high quality products andsolutions that customers love.
  • Identify andanalyze data to isolate issues, identify trends, develop solutionsand prioritize opportunities for overall processimprovements.
  • Provide meaningful and valuablewrite ups and program reports.
  • Work with CSOperations teams to understand data and quality needs
  • Verify Quality Metrics in place and meet goals, triggercontainment actions and corrective actions as appropriate
  • BasicQualifications

  • Business analysis and process improvement background.Successful track record leading quality improvement activities,preferably in an operational environment.
  • Ability to deep dive / analyze data and draw conclusionsleading to improvement initiative recommendations and long termQuality strategy.
  • Demonstrable proficiency ofMicrosoft Office including Excel, Micro strategy andSQL.
  • Excellent written and oral communicationskills including an ability to communicate with all levels in theorganization (technical, business, executive).
  • Program Management experience.
  • Expertise in SQL
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