Assistant Front Office Manager (Female)
Fairmont Hotels & Resorts
Fairmont Bab Al Bahr, Abu Dhabi, United Arab Emirates
منذ 1 يوم

Summary of Responsibilities :

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following :

  • Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
  • Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
  • Consistently offer professional, friendly and engaging service
  • Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Train supervisors and fulfill training role in the absence of the trainer
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned
  • Qualifications :

  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Fluency in English
  • Minimum of 1 year previous proven supervisory experience
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of Micros-Fidelio Property Management System an asset
  • Should possess or seek certification in basic first aid
  • Strong guest service orientation and training skills background required
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
  • Visa Requirements :

    Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin.

    Living and working in Abu Dhabi : Abu Dhabi, the capital, is the largest of the 7 Emirates which make up the United Arab Emirates, one of the world fastest growing tourist destinations.

    When you choose to live and work in Abu Dhabi, you will find that we offer competitive salaries, service charge, quality medical benefits, meals and furnished accommodation.

    There are currently no income taxes in the United Arab Emirates. Abu Dhabi’s heritage is rooted in Islamic traditions and living here will prove to be a unique life experience.

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