Summary of Responsibilities :
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following :
Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train supervisors and fulfill training role in the absence of the trainer
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Degree or Diploma in Hospitality Management is an asset
Fluency in English
Minimum of 1 year previous proven supervisory experience
Must have the ability to handle a multitude of tasks and Guest requests
Knowledge of Micros-Fidelio Property Management System an asset
Should possess or seek certification in basic first aid
Strong guest service orientation and training skills background required
Ability to work independently and prioritize responsibilities
Experience with a Hotel loyalty program an asset
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Visa Requirements :
Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin.
Living and working in Abu Dhabi : Abu Dhabi, the capital, is the largest of the 7 Emirates which make up the United Arab Emirates, one of the world fastest growing tourist destinations.
When you choose to live and work in Abu Dhabi, you will find that we offer competitive salaries, service charge, quality medical benefits, meals and furnished accommodation.
There are currently no income taxes in the United Arab Emirates. Abu Dhabi’s heritage is rooted in Islamic traditions and living here will prove to be a unique life experience.