Concierge
FRHI
Dubai, United Arab Emirates
منذ 9 يوم

Summary of Responsibilities :

Reporting to Assistant Chief Concierge, Guest Services, responsibilities and essential job functions include but are not limited to the following :

  • Welcome and assist Guests’ according to Brand Standards
  • Be an ambassador of Fairmont Dubai by providing memorable Guest experiences
  • Ensure prompt, efficient and updated recording of mails, parcels, and messages
  • Maintain a perpetual presence on the Concierge Desk throughout the hours of the shift
  • Remain observant, note preferences of the Guest, and respond accordingly inquiries & requests
  • Greet and assist Guests following hotel standards either in person or on the phone
  • Greet all Guests courteously, using the Guest’s name whenever possible and maintains a genuine smile and keep friendly and interested manners
  • Follows Occupational Health & Safety regulations
  • Report suspicious people, behavior, parcels and vehicles to hotel Security
  • Ensure adherence to Fairmont’s Code of Ethics
  • Offer assistance to Guests and provide them with many different alternatives
  • Maintain well grooming and immaculate presentation in clean uniform, polished shoes and wear name tag at all times when on duty
  • Personalize the interaction in anyway and engage with Guests as individuals
  • Remain up to date and knowledgeable regarding nearby places of interest, promotions and events
  • Offer accurate directions with a complimentary map of surrounding area while offering directions
  • Follow up and make sure all messages / faxes / requested items delivered within 15 minutes, all written information should be clear, legible and presented on hotel paper
  • Attend regularly to all Clefs D’or events and meetings, studies and follows all procedures to become a member of the CLF organization
  • Qualifications :

  • Must possess outstanding Guest services skills, professional presentation and sophisticated verbal & written communication skills
  • Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
  • Proficient in the English language (verbal & written), additional languages are an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Must be flexible in terms of working hours, and able to work with little or no supervision
  • Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills
  • Must be computer literate in Microsoft Windows and MS Office suite
  • Physical Aspects of Position (include but are not limited to) :

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Frequent standing and walking throughout shift
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

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