Dubai, United Arab Emirates
منذ 9 يوم

Summary of Responsibilities :

Reporting to Assistant Chief Concierge, Guest Services, responsibilities and essential job functions include but are not limited to the following :

  • Welcome and assist Guests’ according to Brand Standards
  • Be an ambassador of Fairmont Dubai by providing memorable Guest experiences
  • Ensure prompt, efficient and updated recording of mails, parcels, and messages
  • Maintain a perpetual presence on the Concierge Desk throughout the hours of the shift
  • Remain observant, note preferences of the Guest, and respond accordingly inquiries & requests
  • Greet and assist Guests following hotel standards either in person or on the phone
  • Greet all Guests courteously, using the Guest’s name whenever possible and maintains a genuine smile and keep friendly and interested manners
  • Follows Occupational Health & Safety regulations
  • Report suspicious people, behavior, parcels and vehicles to hotel Security
  • Ensure adherence to Fairmont’s Code of Ethics
  • Offer assistance to Guests and provide them with many different alternatives
  • Maintain well grooming and immaculate presentation in clean uniform, polished shoes and wear name tag at all times when on duty
  • Personalize the interaction in anyway and engage with Guests as individuals
  • Remain up to date and knowledgeable regarding nearby places of interest, promotions and events
  • Offer accurate directions with a complimentary map of surrounding area while offering directions
  • Follow up and make sure all messages / faxes / requested items delivered within 15 minutes, all written information should be clear, legible and presented on hotel paper
  • Attend regularly to all Clefs D’or events and meetings, studies and follows all procedures to become a member of the CLF organization
  • Qualifications :

  • Must possess outstanding Guest services skills, professional presentation and sophisticated verbal & written communication skills
  • Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
  • Proficient in the English language (verbal & written), additional languages are an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Must be flexible in terms of working hours, and able to work with little or no supervision
  • Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills
  • Must be computer literate in Microsoft Windows and MS Office suite
  • Physical Aspects of Position (include but are not limited to) :

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Frequent standing and walking throughout shift
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

    قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب