Customer Onboarding Team Lead
Marc Ellis Consulting
Abu Dhabi, ae
منذ 11 يوم

Marc Ellis Consulting is looking for a t for the largest bank in UAE, City of Abu Dhabi

Key Responsibilities :

Lead and coach a team of Customer Onboarding Specialists to provide customers with a great experience.

Operating as the primary customer concern point of contact during clients onboarding phase.

Review and approve the customer onboarding details with strict attention to detail.

Support the onboarding and implementation process both tactically and strategically to ensure satisfaction of all stakeholders and a positive onboarding experience.

Manage workload including high priority requests; ensure timely escalation of key risks / issues to the Supervisor.

Monitor progress and activities to ensure adoption and rapid Time-to-Value.

Build strong partnerships and collaborate with key stakeholders including Front office, Compliance, Audit and Technology.

Own and represent COB in projects e.g. data remediation, technology implementations or process design as needed.

Identify any gaps / red flags and escalate the same in a timely manner.

Contribute to strategic goals of the team.

Partner with Sales and Services teams to define ongoing best practices for onboarding tasks.

Requirements

Bachelor’s degree or equivalent with minimum 5+ years of experience in Banking Operations and customer service.

2+ years managing a team of growing responsibilities

Understanding of related regulatory requirements that define a strong onboarding program.

Attention to detail, self-motivated and history of contributing to process improvement.

Ability to make sound decisions and proven ability to work under pressure.

Good team player, able to contribute individually while working well within a team. Must possess strategic thinking skills, be flexible and an effective communicator.

Strong interpersonal skills, ability to liaise / face-off with Front office, Compliance, Audit effectively any potential touch-

point relative to the onboarding / client maintenance workflow.

Forward thinking and motivated to adapt to changing priorities.

Working knowledge of Intellect applications is a plus.

Prior experience in customer onboarding, training, implementation, project management, or other significant experience.

Benefits

Single status Visa (doesn’t cover your Family)

Health Insurance (for yourself) doesn’t cover your Family

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