We arepleased to announce an incredibly exciting opportunity to join theCargo Delivery team. Manage loadmaster team through efficientcontrol, coordination and monitoring of all activities, prepareroster and ensure that all EY freighter scheduled and charteroperations are accompanied by loadmaster.
Engage with internal andexternal stakeholders and ensure compliance with EY policies forroster planning, training and competence checking, manualsintegrity and deliver compliance with regulatory, corporate andindustry regulations etc.
Implement and manage efficient andcomprehensive communication program as well as supplier, partnerand stakeholder compliance assurance platform.
Develop auditing,external stakeholder training, performance and service deliveryprocess in collaboration with relevant stakeholders andEAP’s.
Duties and Responsibilities
Your mainresponsibilities in this role include the following :
Manage loadmasters in i-Achieve roster, leave, training etc. Ensureall relevant departmental tasks are fulfilled within the agreed anddefined timeframes.
Engage with crew planning, crewscheduling, network planning etc. for roster development andloadmaster support for network, AUH hub (EASC and EASG), rampcoordinators, HCC, NOC to coordinate operational issues forfreighter operations.
Ensure compliance to Etihad Cargodefined service targets, protect OTP and work with internalstakeholders in achieving targets through SLA and KPI reporting.
Identifying areas of improvement with local EY teams andthird party service providers across the freighter network. Supportimplementation of new technologies for performance and GHA servicedelivery elements and compile performance reports.
Implement freighter ramp specific audit program targetingCompliance, Safety & Security across all EY freighterstations. Also ascertain that specified and regulatory mandatorytrainings for loadmaster teams are delivered.
Drive implementationof loadmaster line check program and focus on maintaining updatedtraining files and matrix. Development of station / freighter rampaudit / surveillance program.
Compile and deliver relevantfreighter specific operations and performance reports in order toimprove service delivery measured by departmental KPIs such asFreighter On Time Performance, FAB & C2K.
Introduce newmethods of loading and speed enhancements for new initiatives suchas HDU and H2T as well as QRT and express products.
Accountable for execution of defined processes for efficientcontrols related to GHA usage of Ground Service Equipment (GSE) inline with GHA contractual obligations, actual operational andproduct related requirements thereby minimizing costs.
Identify further cost reduction opportunities within freighteroperations activities.
Support EY Cargo Commercial andGlobal Accounts management by identify opportunities to improvewithin freighter operations related cargo services and efficienciesto enable additional revenue achievement.
Manage andsupport the integration of Etihad owned and operated freightersinto the Etihad fleet. Support and project manage EY fleet ACMI toEAP and / or other stakeholders.
Responsible for ensuringthat all cargo operations across the Network are aligned with thecorporate safety policy and that all cargo activities are performedin a safe and secure manner.
Ensure that loadmasters are performingmandatory security search of all holds and cabins in line with EYAOSP.
Bachelor degree desirable but not essential ifeducated to secondary degree school level with significant relevantwork experience.
Further education in logistics / aviationand / or business management is a definite advantage.
Industry qualification weight & balance A33F,B77F, B74F
Minimum 7 years’ experience with a demonstrable experience in :
Ground Handler Operations
Operational Management station or hublevel
Day-to-DayOperations implement the day-to-day standard operations assigned toensure compliance with the established standards and procedures.
Refer to supervisor for complex tasks which may require exceptionsto procedures
Properly store and maintain tooling andequipment to ensure it is organized according to internalprocedures and regulations
Track data and a wide rangeof technical information to ensure they are properly documented inline with regulations