Front Desk Executive (Female Arabic Speaking)
Rekha Dental Center Sharjah
منذ 1 يوم
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Job Role : Front Desk Executive(Female Arabic Speaking)


  • Greet and maintain goodrapport with the patients via telephone, messages orin-person
  • Register, verify and updatepatient's information according to the protocols
  • Assist patients to complete all necessary forms anddocumentation
  • Respond to patient queries andissues and ensure patient satisfaction and optimumconversion
  • Schedule, confirm and recallpatient's appointment
  • Fill in vacantslots, appointment cancellations and no-shows.
  • Prepare claim forms and arrange supporting documents forinsurance patients
  • Proactive follow up ofleads shared for specialties and ensure optimumconversion
  • Follow the protocol for appointmentschedules and missed appointment follow up
  • Proper follow up with the patient who has ongoingtreatments in terms or payment and follow up visits
  • Prepare and maintain reports about the collection,billing, special promotion, patient footfall, lead conversion,appointment cancellations and no-shows
  • Maintain and update hand over register, call tracker fileand patient follow up
  • Collect and receiptpayments from patients at the time of treatment
  • Maintain a professional reception area
  • Keep financial records of patients
  • Maintain and manage patient records in compliance withprivacy
  • Dispatch lab workappropriately
  • Required workexperience 1 to 2 years

    Skills and Competenciesrequired

  • Communication skills
  • Planning
  • Interpersonalskills
  • Team work
  • Flexible, responsible & confident
  • Confidentiality
  • Analyticalskills
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