Housekeeping Supervisor
Swissôtel Al Ghurair
منذ 6 يوم
source :

Summary ofResponsibilities :

  • Prepare and delegate daily tasks to HousekeepingAttendants and provide Housekeeping Attendants with necessaryresources such as keys and supplies to ensure efficient service onthe floors
  • Handle Guest requests andcomplaints with care and follow up effectively to enhance Guestsatisfaction
  • Inspect Guest rooms to ensurecleanliness and compliance to the Leading Quality Assurancestandards of the Hotel
  • Monitor room status i.eVIP / DND etc and effectively communicate room status and releaserooms to the Front Office Department to maintain a efficientoperation
  • Report damaged items in the room andbroken equipment to the Engineering Department as well as any lostand found items by following the set procedures
  • Order Housekeeping supplies on time and ensure inventoryprocedures are followed to maintain sufficient stock levels for theoperational demands
  • Evaluate HousekeepingAttendant performance throughout the year and provide effectivefeedback when needed. Report any performance issues to theAssistant Housekeeper / Assistant Director ofHousekeeping
  • Train Room Attendants onStandards of Performance (SPIs) to maintain the desired level ofperformance and Leading Quality Assurance standards
  • Assist in the training, supervision and maintenance ofgrooming and standards of those personnel within theirsupervision.
  • Inspect all assigned rooms forcleanliness and maintenance, includes check out, vacant and stayover rooms.
  • Oversee all workperformance of Room Attendants.

  • Inspect all VIP rooms.
  • Maintaininspection records on a daily basis includes Room Attendantworksheets, guestroom status and maintenance issues.
  • Ensure supervision of use and care of equipment, linen,cleaning and guest room supplies.
  • Report toAssistant Housekeeper any loss or damage of furniture orequipment
  • Direct and motivate Housekeepingteam members.
  • Qualifications :

    Strong interpersonal and problem solvingabilities

    Highlyresponsible & reliable

    Ability to work well under pressure in a fast pacedenvironment

    Ability towork cohesively as part of a team

    Ability to focus attention on guest needs, remaining calmand courteous at all times

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