Position Purpose : :
This role is to take dailyresponsibility for the management of the reactive repair andplanned maintenance programs across all retail divisions &Leading a team and managing specialist contractors, you will beable to demonstrate strong organizational skills to lead, plan anddelegate all of the departments work and be willing to take ahands-on approach to the maintenance and repairs.
A major part ofthis role will be focused on up-skilling the team in order toreduce the number of complaints. The Services Manager isresponsible to support customers within our defined segments, froma technical point of view on the quality of the support and advicewithin the whole chain (application, process, final market,recipes, production etc.) of our products
Position Responsibilities :
Devise the annual planned maintenance programme and schedule ofworks
Schedule and delegate reactive repairs asrequired
Manage and administer annual repair andmaintenance contracts e
Maintain and monitor thePlanned Maintenance Condition Survey prepared by the externalconsultants / clients
Manage the in-house team monitoringtheir work, setting targets, carrying out regular appraisals andreviewing training and development needs
Build askilled team in order to reduce the number of contactors used
Prepare specifications and tender / quotation documentationas required for works
Prepare and regularly review alist of approved contractors for specialist, responsive oremergency maintenance and repair works
Arrange foremergency cover / callout arrangements during term time
Attend Continuing Professional Development training
Manage the technical interface with the organization customer baseand align action with relevant disciplines (incl. Sales,Manufacturing, Research, Demand chain).
Thoroughlyunderstand the technical needs of our customers and provide servicein such a way that they will continue to successfully use companyproducts.
Build relationships at all relevant levels ofthe customer and help organization to facilitate short and longterm customer technical support.
Provide technicalsupport to customers with existing or new products (internaltrails, analyses, sampling, etc.).
Together withcustomers, determine and implement corrective actions to maintainand / or reestablish product performance.
Organize,investigate, and document and resolve customer technical complaintsin a timely manner.
Initiate, modify, manage, andmonitor the implementation of new products and productrationalization in relevant segment, manage changes in portfolioand product specifications towards customers.
Propose(tweak) new products in agreement with Head of division, in orderto satisfy market and customer needs.
Collect, analyze,and identify opportunities / trends. Cover and benchmark competitoractivities, perform technology scouting in relevant segments.
Attend industry wide meetings to broaden and expand technicaland customer base information.
PositionRequirements : and Experience
Minimum of 8 years of experience inServices Management in electronics
You have technical knowledge on how andexperience of sales, after sales and services processing.
Experience in project management and analysis is highlydesired.