Professional Services Consultant
Proagrica
Dubai
منذ 5 يوم

About the job

LEXIS NEXIS RISK SOLUTIONS is the recognized market leader of watch list filtering solutions for financial institutions and corporations.

Over 700 customers including 8 of the world’s top 10 financial institutions rely on Accuity to filter transactions and customers against sanctions, PEPs (Politically Exposed Persons) and FEPs (Financially Exposed Persons) lists to ensure compliance with regulations on terrorist financing, embargoes, sanctions, and meet Know Your Customer (KYC) and customer due diligence (CDD) requirements.

We are looking for an IT CONSULTANT / Professional Services to help implement and deploy our software for our office inDubai.

Key Responsibilities :

Project Management :

  • Ensures work is well defined, changes to requirements are managed, issues arising are tracked and dealt with in a timely fashion, customer satisfaction is attended to throughout the engagement.
  • Prioritizes own and team’s work. Anticipates consequences of actions, potentialproblemsand opportunities for change.
  • Oversees the planning,developmentand installation of Fircosoft products to meet the clients’ business needs
  • Provides leadership in project situations especially during customer crisis.
  • Organises project workshops and agrees project objectives.
  • Makes sure that all the aims of the projects are met.
  • Makes sure the quality standards are met.
  • Updates and maintain information on all company databases and systems, including billing, expenses, resource bookings and full project history.
  • Uses the provided tools to keep track of people and progress and report it accordingly.
  • Keeps senior managers and clients up to date with progress and resources necessities.
  • Communicates with the Product team when needed.
  • Shares lessons learnt within the team and department and provide internal training
  • Functional Analysis :

  • Shows a good understanding of compliance and sanctions risk management, relating it to product and service within the firm.
  • Understands customer use cases and requirements and in turn apply best practices for those customer implementations.
  • Investigates and analyses client business activities and processes to make them more efficient and compliantthrough the use ofFircosoft solutions.
  • Understands and assists in the implementation of various Sanctions requirements.
  • Performs the functional customization of the solution.
  • Organises and executes deep business focused health checks and audits for clients.
  • Actively participates in external and internal training
  • Trains the end users.
  • Assists during presales RFI / RFP processes, answering to compliance requirements.
  • Implementation :

  • Delivers,installsand configures of all Fircosoft applications to specified requirements and provide technical training and transfer of knowledge.
  • Is a technical expert in Accuity’s Fircosoft products.
  • Good knowledge ofthird partysoftware interfacing with Fircosoft solutions.
  • Determines the types of products and services required by clients.
  • Troubleshoots customer issues during implementation.
  • Aids with the development of strategies for the improvement of implementation process,servicesand standards.
  • Maintains strong client relationships through regular close contact which includes regular face-to-face meetings,telephoneand email communications.
  • Organises and executes deep technical and product health checks and audits for clients.
  • Interacts with the Sales and Pre-Sales teams, including communications with prospects and the tendering and demonstration process.
  • Assists during pre-sales RFI / RFP processes, answering to technical requirements.
  • Assists in maintaining the correct level of Helpdesk Support when required.
  • Owns and coordinates quality reviews escalating issues appropriately and prioritising remediation activities.
  • Tracks incidents through incident tracking system.
  • Ensures proper hand over to the support.
  • Business Relationship :

  • Works closely with other teams to collect data and assess the current situation.
  • Supports sales efforts to grow the business.
  • Keeps knowledge up to date of the Sanctions market and meet training targets.
  • Skills & Qualifications :

    Business

  • University orBachelor’sdegree or equivalent
  • Project Management skills and experience
  • MS Office expertise, including PowerPoint skills
  • Technical

  • Knowledge of Unix (LinuxRedhat,AIXand Solaris) and Windows operating systems
  • Knowledge of RDBMS & SQL relationship databases (Oracle, DB2 and MS SQL Server)
  • Knowledge of IBM MQ queueing system
  • Configuration of Webservers : WebSphere,WebLogicand Apache Tomcat at least one.
  • Experience with financial messaging systems, Swift andotherbanking format is a plus
  • Knowledge of Three Tier architecture
  • Excellent troubleshooting skills
  • Desirable

  • Minimum 3 years of technical implementation experience
  • Experience in a multinational and multi-cultural environment
  • Affinity or experience with Compliance, CFT (Counter-Financing of Terrorism), AML (Anti-Money Laundering), or KYC (Know Your Customer)
  • Understanding of financial industry and knowledge of payment standards (SWIFT, SEPA, etc)
  • Knowledge of Business Intelligence tools (Business Objects, etc) is a plus
  • Project Management

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