Manager Innovation and E-Channels
Mashreq Bank
U.A.E-Dubai
منذ 6 يوم

Job Purpose

Defines and implements the e-business and innovation strategy with Head of Alternate

Channels for Retail Banking Group.

Introduce Cost effective and innovative payment models to generate more revenue for the bank.

Oversees and manages the electronic payment gateways across the bank.

Defines and implements branch automation strategy to migrate more branch functions onto alternate channels

Leads innovation of website, MOL and Mobile banking including development as a sales channel.

Drives development and management of MOL and Mobile Banking platform

Drives alternate channel penetration, usage and transaction migration to increase profitability through all segments of Retail banking.

Drives Social Media channels usage and cross sell opportunity.

Drives Innovation on all alternate Channels.

Key Result Areas

A - Drives development and management of MOL

  • Drives increase in number of MOL users and increase in awareness for MOL among frontline
  • Drives and monitors increased usage of MOL by users, e.g., for payments
  • Leads innovation through development of additional MOL functionalities, e.g. differentiated log-on screens and sales capabilities.
  • Oversees MOL complaint management
  • Regularly reviews MOL to maintain security standards and address potential concerns
  • Represents business in migration to new systems
  • B - Drives development and management of Mobile Banking platform

  • Drives increase in number of Mobile users and increase in awareness for Mobile among frontline.
  • Drives and monitors increased usage of Mobile by users, e.g., for payments.
  • Leads innovation through development of additional Mobile functionalities, e.g. NFC payments, location-based marketing.
  • Oversees Mobile complaint management
  • Regularly reviews Mobile to maintain security standards and address potential concerns
  • Represents business in launch of new Mobile versions
  • C - Leads innovation of website including development as a sales channel and guides social media efforts

  • Drives development of sales capabilities on website, e.g., e-forms
  • Supports design and refinement of web content
  • Guides all social media efforts, e.g., Facebook
  • Knowledge, Skills and Experience

    8+ years of related banking and finance experience with superior knowledge of applications and technology

    Preferable experience in e-business (online / mobile / self service space)

    Sep 26, 2019

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