Regional Customer Service and Parts Manager Mercedes-Benz Trucks
Mercedes Benz.
Dubai United Arab Emirates, Not Mentioned, United Arab Emirates
منذ 15 يوم
source : Wisdom Jobs

General Distributors Central AfricaStrategic co-ordination of parts sales process and positioning per marketCoaching and qualification of sales personnelSupport and direction in day-

to-day businessCo-ordinated customer approaches in fleet businessDefinition of parts sales targets quantitative and qualitative and controlling of target achievementSafeguard compliance measures implementedHeadquarters StuttgartMarket analysis including fleet deals and lost salesDetermination and Monitoring of product program in the markets of responsibilityPrice positioning on fleet deals with proper approval processAccurate entering of agreed pricing conditions to ensure on time deliveriesCo-

ordination with Treasury department to ensure on time payments by L C if applicableFuture co-ordination in regards to direct sales to specific marketsCoordination of logistics with relevant department in Daimler HQDevelopment of marketing plans per market together with the Marketing department with the proper follow-

up and implementationDaimler Commercial Vehicles MENALeading and coaching Parts Sales executive s and providing guidance on all mattersDevelopment of a market specific Parts Strategy in relation to the overall CV Africa strategyEnsure that parts sales and other activities are performed in regulation with Daimler compliance proceduresCo-

ordination with the Customer Service department in regards to customer satisfaction and General Distributor performanceDefinition of specifications and relevant price positioning per segment per marketDaimler Commercial Vehicles Africa Nairobi coordination officeMake the best use of coordination office for day to day communication with General distributorsUnderstand and react based on market and competitive situation in the regionUnderstand challenges and resolve proactivelyOthersInvestigation into competitor market potentials by marketCo-

ordination of Parts sales activities with Daimler AfricaCo-ordination of Network development issues with Daimler Network Development team in Regional centre AfricaRegular training on partsAttributesPassionRespectIntegrityDisciplineAnalytical skillsGood organizational skillsDedicationCommitmentKnowledge Skill ExperienceExtensive knowledge of the Automotive Commercial Vehicle and Parts IndustryGood negotiating and communication skills Customer focused and familiar in working with partners internal and external Cultural knowledge of the African regionEnglish as a must German and or French preferableQualificationGraduate Degree in Business Management Business Engineering or equivalent qualification Wholesale and or Retail sales experience in the parts sales business of min 8-

yearsLeadership experience preferable Engineering background thorough technical understanding of the Products

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